The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional team members, organizational units, and subject matter experts to identify, develop and deploy new business process. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Here's what you'll be doing:
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
- Maintain and customize Sales Cloud and Service Cloud applications.
- Build custom reports, dashboards, and workflows.
- Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues.
- Develop training materials and provide training and support to SalesForce.com end users.
- Maintain database for integrity and accuracy including cleansing and duplicate record
- Manage all sales related technical resources and migration of data into Salesforce.
- Evaluate new releases of Salesforce to determine functionality requirements and provide
- Detailed information on how changes will apply to all affected departments/users.
- Administer eMail templates utilized within the sales group.
- Administer KPI and related reporting for the sales group.
- Coordinate activities between sales and other departments (such as marketing and training).
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
We're excited about you because you'll have:
- Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.
- Bachelor’s Degree in Business, Communications, Marketing, or other related field.
- Salesforce.com Admin (ADM201 and ADM211) certified
- Sales Cloud, Service Cloud and Developer certifications preferred
- 3 to 5 years related experience including utilization of Salesforce platform. Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype. Experience in implementation, training and documentation preferred.
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