Senior Account Manager (Sales)

| San Francisco | Remote
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SUPERHUMAN πŸ‘‰

  • The fastest email experience in the world

  • Loved and adored:Β see what our customers say

Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE πŸ’œ

At Superhuman, we deeply understandΒ how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team β€” a team that deeply cares about values, customers, and each other.Β 

CREATE MASSIVE IMPACT πŸš€

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our enthusiasm doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We made products at Apple, Google, LinkedIn, Peloton, Flipboard, and Facebook. We founded Rapportive (acquired by LinkedIn), LiveRamp (acquired for $310M), and built pry (used by 25% of Ruby developers). Our investors include Andreessen Horowitz, First Round Capital, Sam Altman, and the founders of Gmail, Stripe, AngelList, Intercom.

Our latest financing was led by Andreessen Horowitz, and we welcome Marc Andreessen and David Ulevitch to our board.Β See their investment thesis here.

This time, we're swinging for beyond the fences. We are building household brand loyalty and a worldwide organization. We are here to do the best work of our lives, and together, we hope you are too.

ROLE πŸ‘©πŸ½β€πŸ’»πŸ‘¨β€πŸ’»

The primary goal of the Sr. Account Manager (Sr. AM) is to drive revenue growth with Superhuman for Business customers. You’ll achieve this growth by making Superhuman a core part of our customers' daily workflow and helping them to feel happier, more productive and closer to achieving their potential. You’ll be responsible to define an account growth strategy, partner with your customers to identify new product use cases, understand customer motivations, and share ROI metrics, industry insights and best practices. You'll also develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable, differentiated solutions and creates delight during every step of the customer journey. You’ll provide reliable sales forecasts for your territory based on your customer meetings and proposals.Β 

As one of our founding Sr. AMs, you'll work with GTM leadership team to develop repeatable processes and best practices to accelerate Superhuman's B2B growth. The AM is responsible to:

  • Develop, improve, and innovate the account growth playbook for Superhuman for Business and future product launches.
  • Create a comprehensive and strategic account and territory plan for each fiscal quarter and year.
  • Manage a book of named accounts to help customers realize the full value of Superhuman for Business and achieve their strategic goals by uncovering customer pain points, mapping custom solutions to alleviate their pains, communicating ROI, multithreading across the key influencers and decision-makers, and closing annual and multi-year deals with substantial revenue growth.Β 
  • Communicate proposals with internal stakeholders to secure consensus and approval before contract execution.Β 
  • Forecast your monthly, quarterly and annual sales attainment accurately and exceed sales quota.
  • Teach industry insights and email productivity best practices and tailor your message to drive lasting organizational behavior change across your customer base. Take control of the sales process to create a delightful customer experience based on trust and respect.
  • Partner closely with Customer Success Managers (CSMs) to increase renewal rates, decrease churn rates, identify potential risks and growth opportunities for your territory and accounts, and lead Business Reviews every 3-6 months to drive customer success and revenue growth.
  • Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey.Β 
  • Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customers’ business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams.
  • Nurture customer decision-maker relationships and become a trusted advisor for each of your customers.
  • Document all customer communication via our CRM and other internal tools.
  • Be intellectually curious, creative, collaborative, team-oriented, honest and seek to improve by 1%+ every day with a growth mindset.

SOUND LIKE YOU? πŸ™Œ

  • Experience: You have 6+ years of closing sales experience as an Account Manager, Account Executive or a similar sales role.
  • Communication: You communicate clearly and precisely, both verbally and in writing, including explaining technical concepts.Β 
  • Organization: You have excellent organizational and time management skills. You can simultaneously manage multiple customer accounts, projects, and deadlines.Β 
  • Quantitative skills: You have experience analyzing data, trends, and customer information to identify product and account growth opportunities.
  • Relationship builder: You have the ability to build authentic relationships and deal effectively with relational challenges as they arise.Β 
  • Influencer: Leads others through influence and inspiration.
  • Passionate: Articulates a genuine passion for the Superhuman company mission
  • Empathy: You have empathy for customers and their journey.
  • Delight: You go the extra mile for your customers, and constantly find new ways to delight them.
  • Collaborator: You can influence and partner with a diverse team to achieve business results.
  • Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
  • Ownership: You take initiative to find solutions and focus on what must be done to create success.
  • Proactively positive: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You chose to interpret situations positively rather than negatively.Β 
  • Grit: You pursue challenging goals with passion and courage.

BENEFITS 🎁

Taking Care of Your Future πŸ™

  • Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.

  • Voluntary insurance: short-term disability, long-term disability, and life insurance.

  • 401(k) plan (non-company matching).

Generous Time Off 🏝

  • Take as much vacation as you like!

  • Flexible parental leave.

Investing in Your Growth ✍️

  • $3000 per year towards your professional development.

  • Allyship education program to help build your best self.

Setting You Up For Success πŸ§‘πŸ»β€πŸ’»πŸ‘©πŸΎβ€πŸ’»

  • Custom MacBook Pro.

  • $3000 budget for workstation setup.

  • All your lunches catered or expensed.

  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity.Β  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • KubernetesFrameworks
    • Node.jsFrameworks
    • Jetpack ComposeFrameworks
    • ElectronFrameworks
    • Google Cloud (GCP)Frameworks
    • BigQueryDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • RealmDatabases
    • WebSQLDatabases
    • GitHubServices
    • Google CloudServices
    • Swift ConcurrencyServices
    • CurlServices
    • Bugzilla Services
    • MetabaseAnalytics
    • PostgreSQLAnalytics
    • dbtAnalytics
    • CensusAnalytics
    • FivetranAnalytics
    • Salesforce Analytics CloudAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • LinearDesign
    • ScreenFlowDesign
    • WhimsicalDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • LinearManagement
    • AirtableCRM
    • SuperhumanEmail

Location

At Superhuman, we are a remote-first team located throughout the Americas. We encourage our team to work wherever & whenever they work best, whether traveling the world, in your home office, or at our HQ in SF!

An Insider's view of Superhuman

What's something quirky about your company?

One of our company values is to create delight and we love to do this for one another by sending each other funny items in the mail. We've sent everything from trophies for the best impression to a pound of turkish delight inspired by a customer! The sillier the better.

Kristen Hayward

Chief of Staff

What kinds of technical challenges do you and your team face?

Superhuman is the outcome of an incredible team coming together to push the limits and solve complex problems. Our data layer is complex and unique, allowing us to work across the stack and in all development areas (truly a cross-collaboration experience). On top of that, you get to build a product you use daily and change our customers' lives.

Kevin Belter

Senior Mobile Engineering Manager

How has your career grown since starting at the company?

I interned at Superhuman and enjoyed the experience so much that I joined them full-time. There are a lot of smart and helpful people that I've learned from here. The focus on quality and intentionality has made me a better engineer. It is an excellent place to work and grow.

Aditya

Backend Engineer

How does the company support your career growth?

I've had the chance to work across teams and projects at Superhuman and ultimately was able to grow into a new role. I love the culture here –– I'm always learning, working holistically with all other teams, and encouraged/supported to try new things!

Nico Berger

QA Engineer

What are Superhuman Perks + Benefits

Superhuman Benefits Overview

Taking Care of Your Future πŸ™
- Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
- Voluntary insurance: short-term disability, long-term disability, and life insurance.
- 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
- Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools

Generous Time Off 🏝
- Take as much vacation as you like!
- 10 additional company holidays, plus your own Care Day and Winter Break.
- Flexible parental leave.

Investing in Your Growth ✍️
- $3000 per year towards your professional development.
- Allyship education program to help build your best self.

Setting You Up For Success πŸ§‘πŸ»β€πŸ’»πŸ‘©πŸΎβ€πŸ’»
- Custom MacBook Pro.
- $1000 budget for workstation setup.
- $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
We offer a completely flexible schedule outside of our core hours (10 am-2 pm PT). We encourage our team to use their PTO & work where they are most comfortable!
Remote work program
Superhuman is a remote-first employer and does not require visiting our HQ in San Francisco. However, our HQ is always open for anyone who wants to! Any company onsite travel is reimbursed.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
The Superhuman Management team is dedicated to a D&I Hiring Process. We work to eliminate any bias and continuously strive to better our initiatives in any way we can!
Mandated unconscious bias training
Everyone at Superhuman must complete training on unconscious bias, diversity, and workplace harassment.
Mean gender pay gap below 10%
Diversity employee resource groups
We currently have 3 official ERGs that meet on a regular basis: - Superwomen (for employees who identify as women or non-binary) - Superparents (for parents) - Superhue (for BIPOC employees)
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Superhuman's FSA helps employees cover commuter costs, dependent care, and out-of-pocket healthcare expenses.
Disability insurance
Superhuman provides both short-term disability and long-term disability insurance for employees.
Dental insurance
100% coverage for you & 75% coverage for all your dependents.
Vision insurance
100% coverage for you & 75% coverage for all your dependents.
Health insurance
100% coverage for you & 75% coverage for all your dependents.
Life insurance
Superhuman provides employer-sponsored life and AD&D insurance along with the option for employees to purchase additional voluntary life policies.
Wellness programs
Superhuman provides additional access to wellness resources such as Calm and Northstar.
Wellness days
To support our employees, we have two "Cares" day throughout the year to encourage employees to take time off.
Financial & Retirement
401(K)
Superhuman's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
Superhuman will match 75 cents per dollar, up to 4% of your salary!
Company equity
Superhuman offers stock options to employees, including vesting over a four-year period. Superhuman will also provide evergreen and promotion grants as well throughout your time at the company.
Performance bonus
For our revenue-driving teams, Superhuman has performance bonus or commission plans when employees meet targets set by their direct supervisors.
Child Care & Parental Leave Benefits
Generous parental leave
We offer 12 weeks of paid parental leave with the flexibility to use however it works for your family! On top of this, we provide an extra 4 weeks of unpaid, bonding leave.
Family medical leave
Superhuman offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Restricted work hours
We encourage everyone to be available during core work hours from 10 am-2 pm PT. Alternative work hours are available when traveling!
Return-to-work program post parental leave
Vacation & Time Off Benefits
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Superhuman provides leaves for healthcare, caregiving, and other needs that may arise.
Company-wide vacation
Between Christmas and New Years, Superhuman closes the company for winter break to provide everyone time to rest and spend time with their loved ones.
Office Perks
Commuter benefits
Superhuman offers pre-tax commuter benefits for all employees.
Free daily meals
Superhuman offers $260/month for lunches, coffee, and team meetups for all employees!
Free snacks and drinks
In our San Francisco office, Superhuman regularly stocks our kitchen with snacks, coffee, tea, and different beverages.
Some meals provided
In our SF office, Superhuman has regular bi-weekly Thursday team lunches for local and visiting employees.
Pet friendly
Superhuman employees can bring their dogs to the office whenever they would like!
Home-office stipend for remote employees
Superhuman provides a one-time $3000 budget for workstation setup.
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Superhuman provides $3000 per year towards your professional development, which can be used for workshops, classes, conferences, etc to help you grow!
Customized development tracks

Additional Perks + Benefits

Superhuman is dedicated to its employees! We regularly evaluate our offerings on an annual basis to ensure we continue to provide the best benefits we can to our employees.

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