The world runs on software. Yet delivering changes to software remains massively complicated, highly manual, and risk-prone. At Harness, our mission is to simplify the entire software delivery process so that software engineering teams can move fast and ship code effortlessly without the fear of breaking things. That's why we're bringing the industry’s first Continuous Delivery-as-a-Service platform to the market.

Harness uses a unique machine learning and AI-based approach to continuously verify the performance, quality, and security of highly complex software systems, and automates the entire software delivery process. Harness is led by technologist and entrepreneur, Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7 Billion. We're backed with $60M in Series B funding from top-tier VC firms Menlo Ventures, IVP, Google Ventures, and ServiceNow Ventures.

POSITION SUMMARY

Harness is obsessed with customer success. It’s in our DNA to ensure that our customers are thrilled with our platform, and we're looking for a top-shelf Customer Success Engineer (CSE) to continue making that goal a reality. Customer Success Engineering at Harness is a team of talented DevOps Engineers providing strategic production support for our most complex customer environments (Charles Schwab, Walmart, Twitter, to name a few). This is a unique career opportunity, in that it will provide significant hands-on exposure to the entire ecosystem of modern DevOps tools and cloud-native frameworks.

KEY RESPONSIBILITIES

• Team up with the post-sales organization to onboard and support our growing customer base; assist with customer installs and integrations
• Provide daily technical troubleshooting and best practices as the subject-matter expert on our platform.
• Help contribute and maintain our growing knowledge base.
• Advocate customer needs cross-departmentally. Align seamlessly with our customer success and engineering teams to provide a seamless customer experience and maximize customer retention / expansion.

CANDIDATE PROFILE

• Curious and a self starter - when you hit an obstacle you research and investigate until you solve it
• A strong engineer - you’ve been in our customers’ shoes before and can anticipate their challenges and needs
• Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along
• A team-player - nothing happens in a vacuum, you'll need to be able to leverage our entire customer team and our own product development teams as needed and keep everyone informed
• Comfortable interacting with customers remotely, over the phone and via live chat

TECHNICAL BACKGROUND

• 5+ years experience deploying and/or supporting enterprise software
• Experience implementing and/or troubleshooting software solutions for customers
• Significant experience working with Linux OS
• Ability to troubleshoot networking issues that may prevent communication between different components
• Excellent communication skills and interest in working with customers onsite and remotely
• BS in Computer Science, or equivalent work experience

EVEN BETTER IF YOU HAVE

• Knowledge of AWS, Azure, GCP, and/or other cloud platforms and corresponding services
• Hands-on experience with container technologies and build tools such as Jenkins
• Experience with deployment methodologies (chef, puppet, ansible)
• Experience working with Zendesk and Jira
• Project management skills

WHAT YOU WILL HAVE AT HARNESS

• Competitive salary and early stage stock options
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Commuter benefits
• Unlimited snacks and drinks
• Employee Assistance Program (EAP)
• Paid Time Off and Parental Leave
• Monthly, quarterly and annual social and team building events
• Remote office stipend
• A great team who will fight beside you to accomplish your goals

HARNESS IN THE NEWS

• https://techcrunch.com/2019/04/23/harness-hauls-in-60m-series-b-investment-on-500m-valuation/
• https://www.prnewswire.com/news-releases/harness-blazes-past-400-arr-growth-fueled-by-market-demand-for-continuous-delivery-301003540.html
• https://www.cbinsights.com/research/report/future-unicorn-startups-billion-dollar-companies/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.