Senior Customer Success Engineer

| Remote
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At Domino Data Lab, we have an ambitious vision for data science. Our platform helps data science teams accelerate research, increase collaboration, and rapidly deploy predictive models. Our customers are the most sophisticated analytical organizations in the world, including companies like Bristol Myers Squibb, Allstate, Bayer, and Red Hat. Backed by Sequoia Capital, Coatue Management, Bloomberg Beta, and Zetta Venture Partners, we are at the epicenter of the data science revolution, helping companies develop the next breakthrough in medicine, build better cars, or recommend the best song play next.

Customer Success Engineers (known internally as "Field Engineers") are an elite team who help data science teams turn their companies into model driven organizations. We train users, advise our customers on how to integrate their use cases on Domino, re-develop team processes, integrate data sources, and customize tools. By joining our team, you’ll work with top-tier data science teams at some of the most advanced companies across industries, including Finance & Insurance, Pharmaceuticals & Life Science, Aerospace & Defense, and more. We have an incredible and diverse team, having a wide range of experiences across industries and academia, that will challenge and enable you to learn new skills that will take your career to the next stage.

As a Customer Success Engineer, one day you might be helping a marketing company starting to work with satellite images or an insurance company get money to their customers faster by integrating NLP into their claims processing. The next day, you might be training a room full of new users or working with an individual data scientist to help them get the most out of Domino. Our Customer Success Engineering team encounters a diversity of technical challenges and opportunities within each Domino customer's account, allowing you to get a firsthand look at what technologies the most innovative organizations are using.

Responsibilities:

  • Responsible for working with Domino’s most strategic customers to ensure their success
  • Build integrations to support custom/advanced data science workflows and how they integrate with the Domino API
  • Play an advisory role to our customers to help leverage Domino and data science best practices
  • Actively commit to our knowledge base to evolve the way customer success operates at Domino
  • Help evolve the way Domino deploys and maintains our software by being in constant communication with core development

Qualifications :

  • Excellent troubleshooting skills
  • Strong interpersonal and communication skills
  • Willingness to travel up to 25% of the time*
  • Deep experience with system architecture, both cloud (AWS, Azure, or GCP) and on-prem environments.
  • Programming experience (Python or R preferred)
  • Knowledge of data science workflows
  • Hands-on DevOps experience in Docker and Kubernetes required
  • Understanding of data integrations and data pipelining tools
  • Previous working and troubleshooting experience with distributed computing frameworks such as: Spark, Hadoop, Dask, etc.

*No Domino employees are currently traveling for business purposes due to the pandemic. We will resume only when it is safe to do so.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • MiroManagement
    • WordpressCMS
    • NetlifyCMS
    • HubSpotCRM
    • SalesforceCRM
    • SalesLoftLead Gen
    • LeadIQLead Gen

Location

We're located in the SoMa district of San Francisco. Located near the CalTrain station and Oracle Park, there's a lot to do around the area!

What are Domino Data Lab Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Women at Domino Diversity and Inclusion
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Domino employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Domino offers several options for health insurance benefits, one of which the premium is covered 100%.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary. We are launching an employee buy up option at a reduced rate.
Wellness Programs
Domino's wellness program provides $500/year for health and fitness services and activities.
Mental Health Benefits
Domino's health insurance covers mental health benefits. In addition, we offer a yearly subscription to Calm (a wellness app).
Retirement & Stock Options Benefits
401(K)
Domino's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from through Guideline.
Company Equity
Domino offers stock options which vests over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Child Care Benefits
Domino provides dependent care FSA.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Domino also provides 8 weeks of leave for the secondary caretaker.
Remote Work Program
Family Medical Leave
Company sponsored family events
We sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Domino Data Lab offers pre-tax commuter benefits for all employees.
Company Outings
Domino hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per month.
Parking
We offer employees a parking subsidy.
Pet Friendly
Our pet policy is dog friendly daily.
Recreational Clubs
Domino has a biking/cycling club and soccer team! More to come!
Fitness Subsidies
Domino reimburses its employees up to $500 a year for health and fitness services and activities.
Home Office Stipend for Remote Employees
Domino supports WFH requests and will provide any equipment necessary to help an employee feel comfortable at home.
Professional Development Benefits
Job Training & Conferences
Domino Data Lab offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
Domino Data Lab hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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