Senior Deal Desk Manager

| San Francisco
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Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. 

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role:
We're looking for an experienced Senior Deal Desk Manager to help build out and manage end-to-end execution of complex deals and streamlined approval processes. You will guide and establish a deal strategy, invent and simplify deal process and workflow, and get your hands dirty as a subject matter expert providing outstanding customer service and thought leadership to Account Executives, Customer Success Managers, line of business managers and other stakeholders across the go-to-market organization. You will provide agreement structuring and guidance and prepare tailored contractual packages for Customers. You will contribute to scalability and efficiency gains in internal processes that impact the overall customer experience and contribute to the company’s overall Sales and Customer Success strategy.
What You'll Do:
  • Serve as a strategic and tactical business partner to the sales organization and support functions to facilitate deal composition and approvals, including quoting, exception escalation and management, historical account overview, pre-sales objection handling, and account management support, entitlement paradigm explanations
  • Lead team to ensure timely and accurate completion of team duties throughout the quote to the revenue booking process, including order review, evaluating discounts and approval policies and all revenue recognition rules adherence, including reviewing/resolving terms and condition issues between the parties related to order processing and management
  • Optimize and manage a continuous deal pipeline by ensuring sales follows deal desk guidelines and continuously revise deal desk processes to enable best practices
  • Full ownership for all bookings that occur during the period under review and work towards zero billing corrections metrics
  • Develop a holistic understanding of the various components of KeepTruckin’s business and be able to apply the multidisciplinary thinking to all your analysis and execution
What We're Looking For:
  • 5-7+ years of operations experience in high-growth technology companies in go-to-market functions like sales, marketing, customer success, and operations
  • Expert in Salesforce required; expertise in Netsuite and similar systems beneficial. 
  • Strong Communicator. Exceptional verbal and written communication, interpersonal, teamwork, and customer service skills. 
  • BA/BS/MS and MBA from leading institutions
  • Able to work in ambiguous environments under tight and unpredictable timelines
  • Ability to navigate through large companies and build and nurture relationships with all kinds of leaders and teams

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • PostgresLanguages
    • LinuxLanguages
    • AnsibleLanguages
    • SpringLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Our headquarters are located in the heart of the city’s bustling South of Market (SOMA) neighborhood, a short walk from major public transit lines.

An Insider's view of KeepTruckin

How has your career grown since starting at the company?

I started on our Customer Success team 3 years ago. When I saw we were hiring internally for the Product team, I knew this was an opportunity I couldn’t pass up. Since I joined the Product team, I’ve been paired with a mentor, attended the Women in Product Conference & have been given so many opportunities to continue learning about Product Mgmt.

Breanna

Product Manager

What are KeepTruckin Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
KeepTruckin proudly sponsors Employee Resource Groups. These groups amplify the voices and stories of our employees and create spaces for them to connect, collaborate, and develop their careers.
Team-Owned Deliverables
Team-Based Strategic Planning
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
KeepTruckin employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Acme offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
KeepTruckin teams can host outings Quarterly.
Free Daily Meals
We provide breakfast foods and snacks daily. Employees get free lunch every day of the week.
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
KeepTruckin has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the on-tap beer and kombucha you can handle.
Happy Hours
Happy hours are hosted once per month. See our instagram @keeptruckinhq for details!
Recreational Clubs
KeepTruckin has office sports leagues year-round. We currently hold the title for back to back Basketball Champs in the San Francisco Equinox League!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
KeepTruckin. offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and Learns
KeepTruckin hosts lunch and learn meetings for our interns bi-weekly and all are invited to attend!
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