Director, Sales Operations
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As a Sales Operations Leader, you will partner with the sales team to drive revenue, develop and execute sales strategy, uncover and report on sales/account insights, and manage tools and processes to drive Kong’s sales productivity.
What you will be doing:
- You will be a critical member of the sales leadership team--helping us become a data-led, metrics driven organization
- Driving the sales operations machine- including developing analytical frameworks, tools and techniques to improve sales efficiency and effectiveness
- Working with Kong’s global sales team to ensure we’re operating at full-throttle in all regions, and optimizing resource allocation across teams, measuring progress against sales goals, and assisting in key sales leadership meetings
- Define and Implement Territory Planning Process in a scaling environment
- Manage and monitor sales forecasting process
- Measure and Analysis Sales Efficiency - not just reporting but digging into why reps are performing well and some are not
- Provide a sound feedback look to Enablement and Management teams to help drive performance
- Help drive the Quote to Order Process
- Key Stakeholder in the deal desk process (depends on how we segregate out the duties and who leads this) - but someone that has the experience would be great addition
- Optimizing customer outcomes by supporting the sales process and overseeing pricing and contract support for new deals and renewals
What you bring:
- 10+ years of sales operations experience; 5+ years of which should be leading/managing a sales operations team
- Experience in a fast-growing startup environment
- A scrappy, proactive, creative, assertive, deeply analytical approach and structured thinking to cut through ambiguity
- A love for building frameworks, putting plans in motion and analyzing results
- You have a hands-on management style, and are eager to find answers and be a part of scaling, constantly changing organization.
- You use the tools of the trade efficiently and effectively
- Organization, attention to detail, and ability to execute on multiple tasks and projects are second nature to you
- Must be based in San Francisco and be able to work in the city
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