About UserTesting

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital, and customer experience executives, designers and UX researchers confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has more than 1,500 subscription customers, including more than half of the world’s top brands, and has delivered human insights to over 35,000 companies to-date. UserTesting is headquartered in San Francisco, CA. To learn more, visit www.usertesting.com.

The Team

We are a relatively new, small and happily scrappy team passionate about creating positive business synergies through partnerships with businesses in our ecosystem.  Sometimes these partnerships lead to joint or integrated offerings; other times they lead to combined thought leadership.

Join the Team —– A Unique Opportunity

Reporting to the Chief Corporate Strategy Officer, The Senior Manager, Strategic Partnerships is responsible for expanding UserTesting’s growth opportunities by establishing and managing programs with critical partners and ecosystem players, all in alignment with our growth strategy. This role requires a unique combination of excellence in operations combined with a talent for entrepreneurial thinking.

In this role, you will use your entrepreneurial talent and influencing skills to create partnership programs that are supported by stakeholders across the company, and you will leverage your operational expertise to manage those programs among our internal stakeholders as well as our external partners.

You will also help to build credibility and cultivate and negotiate key relationships that result in substantive advancement of our growth strategy.This role requires the ability to provide operational leadership while influencing multiple cross-functional delivery teams.

This position requires you to be the kind of person who thrives in an unstructured environment, who is extremely self-driven, and who has the unique combination of being a creative thinker and a detail oriented analytical do-er.

• Research industry leading partner program and help establish a programmatic approach for how UserTesting grows its partner relationships
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models.
• Maintain a landscape of potential partners and the potential value proposition.
• Evaluate the strategic and economic impact of potential opportunities with the partners you’ll manage, and prioritize your efforts based on impact.
• Develop and nurture business relationships with strategic partners to drive relevance of UserTesting products within partner ecosystems
• Develop business cases and project plans for new and expanded partnership relationships 
• Lead the operational execution of the partnerships you manage
• Deliver a great experience to our partners when working with UserTesting
• Confidently and effectively evangelize our story, strategy and vision to internal leaders
• Develop presentations to help the leadership team align on strategic decision making about external business opportunities
• Work cross-functional to drive creative program strategies and content to support campaigns with strategic partners
• Collaborate internally with key stakeholders including marketing, sales, product, engineering, legal, and more.
• Track and measure the impact of our activity

What We’re Looking for

• 5+ years of experience in leadership positions, preferably within software industry
• 3+ years partner management experience
• Analytical ability to drive strong commercial outcomes for both UserTesting and our partners.
• Expertise developing business cases, financial models, and familiarity with legal agreements.
• Exemplary project management skills
• Strategic thinking combined with an attention to detail
• Ability to manage cross-functional projects and multitask with excellent organizational skills.
• Strong internal and external communication abilities, and interpersonal skills.
• Comfort with a fast-paced environment and changing requirements.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.

Why You Should Work at UserTesting: 

We’re honored to be named a 2020 Inc. Best Workplace, and named to Fortune’s 2019 Best Companies to Work For in the Bay Area, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast, — join us!