Who we are:

About the Job:

Senior Enablement Managers are accountable for Enablement initiatives for their respective business lines (Long Haul Upper, Long Haul Lower, Local). This means, for your business line, you will monitor/analyze Sales & CS representative performance, diagnose root causes and manage the execution of training to address performance gaps. You will work with Enablement’s Content Development, Certification PM and KT’s Coach team, supplementing and guiding their efforts as needed to ensure OKRs are achieved and performance of Sales & CS Reps in your business line is meeting expectations. You will also be responsible for the project management and development of an onboarding program for both Sales and CS for your business line. Success criteria for this role include but are not limited to performance improvement (based on before/after evaluations), ramp time evaluations (for onboarding) and stakeholder/trainee satisfaction surveys across the board.

Responsibilities:

• Nurture a strong relationship and communication channel with CS & Sales Leadership to identify training needs and to ensure course content, training methodologies and training materials meet those needs
• Create sound learning objectives for all training courses
• Create & Maintain Competency Maps for all roles supported 
• Coach Sales & CS managers to optimize their agents’ performance
• Develop a Business Line-Specific Training Calendar & Roadmap
• Manage competing priorities (Sales and CS) to ensure all stakeholder needs are met 
• Proactively guide and provide feedback for the Certification Program and ensure team members are engaged and participating in activities related to it

Performance Analysis:

Evaluate performance to address performance gaps by monitoring: 

• Existing Dashboards
• Quality Team Reporting
• Sales & CS calls regularly
• Sales Stage conversion rate
• Win/loss ratios of deals

Design & Development:

• Identify optimal training methodologies based on audience learning styles
• Manage, Create and/or facilitate ongoing trainings as needed, including 
• Product Training
• Process Changes
• Policy Changes
• Methodologies
• Soft Skills 
• Source and/or Develop Content including but not limited to Slides, Videos, eLearning
• Manage the implementation of job aid content for your business line. This includes but is not limited to: 
• Sales Playbooks (not SOPs)
• Email Templates
• Call Scripts
• Talking Points
• Design and buildout onboarding program for new Sales and CS team members in your business line

Evaluation:

• Establish ramp up metrics & benchmarks for all CS & Sales Onboarding Courses in your business line, and work to improve the ramp up against the benchmarks
• For all Strategic (Performance Improvement) Trainings, establish metrics, success criteria and benchmarks to ensure effectiveness of training 
• Correlate attainment with enablement content to identify patterns

Qualifications:

• Excellent communicator (both verbally and in writing)
• Excellent presenter, facilitator with proven ability to engage audiences
• Demonstrated ability in a coach capacity
• 5+ years of progressive responsibility in Enablement, L&D or Training roles in a high growth, B2B, SaaS organization
• 3+ years building content and facilitating training across a multi-site sales organization
• Experience with a Learning Management System
• Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results
• Ability to build relationships and promote a work environment focused on team development and constant coaching
• Ability to identify different learning styles and select optimal delivery methods to achieve desired outcomes
• Ability to craft metrics, reports, and dashboards for sales rep and sales leadership use and tie back to business purpose

As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to; race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.