Senior Sales Leader - West
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and serve their customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM products, to improve employee productivity and increase customer lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management. For more information visit www.freshworks.com.
We are currently seeking a highly motivated Senior Sales Leader for our North America - West region. This position is an integral part of our sales machine and will coach and lead a team of Account Executives in a proactive and engaged manner. Account Executives (AE's) are a specialized group of individuals focused on our 1,000-5,000 employee segment and are skilled at prospecting for new opportunities, leading discovery calls, conducting online demonstrations of our products, and closing with a consultative sales solution approach.
Responsibilities
- Coach, mentor and train your Account Executives
- Coordinate weekly 1:1 meetings with your team to go over pipeline numbers to ensure each member is successful in their role
- Assist team members on discover calls and demos and develop ongoing training where needed
- Develop a strategic plan to source and develop business opportunities at your assigned named accounts
- Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
- Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts
- Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
- Articulate Freshworks' value proposition clearly and effectively. Understand competitive landscape
- Quickly learn and present Freshworks products in collaboration with Pre-Sales
- Lead customers through an end-to-end sales cycle in collaboration with Freshworks Pre-Sales and Support teams
Experience and Skills
- 5+ years of quota-carrying role in SaaS industry and at least 3 years in a Managerial role
- Experience managing the sales cycle from business champion to the C-level
- Skilled at negotiating business terms with line-of-business, procurement teams and senior management
- Track record of over-achieving quota in past roles
- Experience managing and closing complex sales-cycles
- Experience selling into accounts with a 30-60-90+ day sales cycle and ACV of $60K-100K+
- Previous Sales Methodology training, CRM experience, and strong customer references preferred
- Bachelor’s Degree