Indiegogo is the place to discover clever and unique innovations in tech and design before they go mainstream, including hundreds of products shipping right away. With thousands of projects launching every week, there’s ingenious tech, creative design, and much more around every corner.

We’re looking for a Senior Sales Operations Manager to join our Sales team. You will be directly responsible for building the systems and processes to enable Indiegogo’s growth at scale. As a key member of the Sales team, you will act as the primary Sales Operations lead for the entire company and your insights will guide Indiegogo’s overall strategic direction.

WHAT'S INDIEGOGO?

Indiegogo is the place to discover clever and unique innovations in tech and design before they go mainstream, including hundreds of products shipping right away. With thousands of projects launching every week, there’s ingenious tech, creative design, and much more around every corner.

Our customers are passionate about funding passionate people and so are we! We are a team of committed, results-driven team players who are lucky enough to be able to call “helping people achieve their dreams” our everyday jobs. When people unite around a common goal, anything is possible.

YOU WILL:

• Identify and measure key inputs vital in developing sales team goals, strategies, plans, policies, and improvement opportunities.
• Integrate, optimize and manage our sales software stack (Salesforce, Cirrus Insight, Typeform, Intercom, Zapier and Hubspot)
• Oversee implementation of enabling systems and tools, working closely with other operational leaders
• Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundation
• Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale
• Partner with sales leadership to define and build attractive compensation models
• Drive adoption of CRM tools and dashboards
• Manage and optimize our inbound lead qualifying and triaging process
• Conduct sales funnel analysis to establish pipeline forecasting and derive data-driven insights

ABOUT YOU:

• 4+ years of work experience in Sales Strategy, Sales Operations, or Business Operations
• Strong working knowledge of the Salesforce CRM and other sales productivity tools, including best practices for use, integrations, reporting.
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
• Strength in identifying data patterns that need improvement with processes
• Outcomes-oriented approach to sales and sales operations with corresponding experience managing Key Performance Indicators for success
• Intimate knowledge of sales forecasting, pipeline analysis, lead routing, and follow-up best practices, outbound lead generation and reporting/analytics
• Experience working on projects with cross-functional teams
• Experience and demonstrated ability to prioritize and multitask in a deadline-driven, high-pressure environment

BONUS POINTS:

• Personal experience with crowdfunding; personal experience with, and a deep understanding of hardware/technology product design

WE OFFER:

• Competitive salaries with equity
• Comprehensive medical, vision, and dental for you and yours
• Dog friendly office
• Quarterly all hands meetings with fun events
• A supportive, open environment that embraces and cultivates fearlessness, authenticity, and collaboration

We are headquartered in San Francisco as well as have support on the ground in multiple international locations. This role will be based in our San Francisco HQ.

Indiegogo is an equal opportunity employer and complies with the San Francisco FCO.