Senior Solutions Engineer
Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
Engineering at TrueAccord
TrueAccord is growing at a prodigious rate. Our systems are reaching challenges of scale as we approach tens of millions of transactions per week. In response to the onboarding of large clients and new features, some systems are actively evolving while others are being rebuilt from scratch.
We work with a mix of languages and technologies, including Scala, Java, Go and Python across our stack. We believe in using the right tool for the job and value simple solutions over beautiful ones.
The Role
TrueAccord is looking for a rare individual who sits at the intersection of software engineering, building relationships, and driving positive business results. This person will play a vital part in accelerating the growth and maturity of our organization, demonstrating leadership for how we quickly deliver technical solutions outside of the Engineering department. The successful candidate has demonstrated sophisticated problem-solving skills with automation and scripting while either closing new deals or delighting existing customers.
Responsibilities:
- Owns implementation/onboarding processes and deliverables for enterprise clients.
- Seeds, helps build and manage TrueAccord’s newly inaugurated Professional Services team.
- Partners with client success managers, product managers, and software engineers to understand our systems and suggest high value improvements to them.
- Drives revenue growth with the Sales team using technical know-how, explanations, and demonstrations in the course of enterprise onboardings and subsequent professional services engagements.
- Serves customers individually and in partnership with third-party integrators and/or TrueAccord’s Client Success team with prompt problem solving and deep understanding of TrueAccord's platforms and systems.
- Builds trust with clients; helps maintain and support custom integrations.
- Pioneers professional services best practices and advocates them throughout the organization.
Qualifications:
- 5+ years of experience as a sales engineer or related role, ideally as a member of a Professional Services group.
- Knows and follows industry best practices.
- Exceptional relationship building skills.
- Mastery of Python or a similar scripting language.
- Strong understanding of both SQL and NoSQL databases.
- Experience using 3rd party APIs.
Bonus Points:
- Experience in the fintech space.
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.