Senior Technical Sales Architect - AI at Zoom Video Communications (Remote)

Employer Provided Salary: $160,000-$338,400 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 10:28 p.m. (PST) on Tuesday, November 7, 2023
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About the Team
The Technical Sales Architecture (TSA) team plays a crucial role in building the foundation to deliver Zoom's technical solutions to customers. Zoom's TSAs have deep knowledge of the collaboration industry to help our solution engineers, sales associates, and customers understand what makes the Zoom Communication platform run underneath the hood.
About the Role
You will help increase the technical relevance of our solutions engineering community by working cross-functionally to ensure the products that we bring to market are successful in a variety of customer engagements. TSAs will own our platform technical GTM direction and architecture strategy and help prioritize development efforts in collaboration with product, sales leadership, engineering, and business executives.
You will establish relationships with key architects across technology organizations, and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team contributes to revenue goals by driving creative programs and delivering customer presentations, executive briefings, and speaking at various industry events.

  • Lead customer engagements and partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
  • Help our product leaders build and prioritize platform and integration strategy.
  • Develop, organize, and host training sessions for pre-sales and technical field teams.
  • Build integration labs and provide interoperability recommendations.
  • Create technical white papers and validated infrastructure designs, design and integration guides, troubleshooting guides, evaluation guides, application notes, presentations, videos and demonstrations for our solutions and products.
  • Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.

About You
Basic Qualifications:

  • 8+ years in a customer or product team facing technical role
  • 3+ years of experience selling, implementing or supporting AI-powered applications and services
  • Comprehensive understanding of the current AI business landscape and products like OpenAI ChatGPT, Microsoft Copilot, Meta Llama, Google Bard, and Anthropic
  • Understanding of infrastructure and data considerations of training, inference and fine tuning of models
  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
  • Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings.
  • Expert level solution integration knowledge

Preferred Requirements:

  • Specialized knowledge in Generative AI, Machine Learning, Speech Recognition, and Natural Language Processing
  • High comfort level with data and analytical methods for measuring AI effectiveness
  • Ability to apply IT Systems knowledge to customer solution design
  • Experience developing and conducting large scale enablement of new product or feature introductions
  • Experience leading cross-functional teams
  • Experience with conversational AI solutions and interfaces
  • Product management knowledge, either from direct experience or partnership
  • Knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API, Contact Center) and/or competitive equivalent.
  • Understand Zoom partner and ecosystem partners, products and applications
  • Knowledge of application based competition, such as Microsoft, Five9, Amazon Connect, Twilio, RingCentral, 8x8, Cisco, Genesys, Avaya, Nice CXOne, Salesforce, Zendesk, Verint, Calabrio.
  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS, CCaaS
  • BS/BA (EE/CS)
  • Expert level certifications such as CCIE

Salary Range or On Target Earnings:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:

  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
  • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • AsanaProject Management


55 Almaden Blvd Ste. 400, San Jose, CA 95113

An Insider's view of Zoom Video Communications

How would you describe the company’s work-life balance?

From the first day I stepped into the Zoom office till today, I have had one of the greatest career experiences of my life. As a Zoom employee, I always felt seen and heard celebrated for being true self. We work very hard at Zoom but our leadership team and management always find ways to make us feel appreciated and cared for.


Diversity Specialist

How does the company support your career growth?

At Zoom we express our values of care through Zoom Abilities, which are behaviors all Zoomies are expected to cultivate in order to ensure our success. We're encouraged to develop these by participating in learning opportunities around career growth.


Talent and Organizational Development Consultant

How do you empower your team to be more creative?

As a leader of a support function, it’s key to respect what our sellers do day in and day out - and the teams that support them. Having this balance is such an amazing part of teamwork as no one sells alone.


Head of Sales Operations and Enablement

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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