An amazing customer service experience can make your day. But a really terrible one can also ruin it. No one likes to be treated like a ticket or case number. But these days, even if companies want to build authentic relationships with their customers, they can’t – their systems don’t enable it. That’s where Gladly comes in - we believe exceptional customer service is about putting people at the center, not cases or tickets, to let the world's greatest brands treat their customers as people, nurture relationships and ultimately drive revenue as a result. Enterprise companies want to build empathetic relationships with their customers and Gladly provides a platform that empowers companies to have conversations across any channel, from text to tweet.
We are in search of a Small Market Business Sales Rep (SMB) who has a proven track record of building strong pipelines and rapidly closing business. Our ideal candidates are self-directed and thrive in an early stage environments, apply a consultative approach, and excel in setting and surpassing customer expectations. This person has a strong passion for customer success and will focus on obtaining and retaining referenceable customers. We’re looking for someone who has strong execution skills, is focused, responsible and accountable.
As an entrepreneur, our account executive understands the demands of an early stage company and works with the team in a collaborative, problem solving manner. We’re looking for someone who has strong execution skills, is focused, responsible and accountable. Your activities in prospecting and closing will be supported by strong lead generation and awareness efforts.
Responsibilities and Expectations

• Achieve and exceed sales goals
• Build and grow sales pipeline
• Present value proposition to executive level prospects
• Establish and achieve prospecting and business development goals
• Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity
• Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships
• Able to act as lead sales person as well as potential to lead a team as the company grows
• Serve as a mentor and motivator to the team
• Potential to attract, motivate and manage a world class team
• Willing to travel regionally to represent the company

Requirements

• Experience selling cloud based SaaS products from C-level to individual and team stakeholders
• Proven track record of consistently meeting and exceeding sales quotas
• Ability to demonstrate flexibility and comfort in fast-paced sales environment
• Direct sales experience with SaaS solutions
• Excellent verbal and written communication skills
• Team player with collaborative personal style
• An entrepreneurial mindset; startup experience highly preferred
• Integrity and ethics are critical
• Excellent interpersonal and leadership skills
• Inquisitive, thorough problem solver
• Highly motivated, smart risk taker
• Adaptable to changing market conditions and customer requirements
• Balanced approach to problem solving between analytical and intuitive
• Ability to travel

What’s life at Gladly like?
We’d like to give you a good idea of what it's like to work at Gladly. We value the strength of our team above everything else. We believe in open communication and in sharing ideas, not in micromanagement. We openly discuss all aspects of our business, and avoid internal politics. We learn from each other, and we help each other learn. We focus on a common goal, which is the success of our customers, and through it the success of our business and our people. We have a collaborative culture of mutual respect - many of us are working together for a second and even a third time. We have a strong work ethic, and value life outside of work. Check out the latest and greatest Gladly updates in our blog. Come join us!