Solutions Architect

| San Francisco
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Sisu is a fast-growing technology company that is based on years of cutting-edge data systems research at Stanford. The Sisu analytics platform provides actionable insights to businesses from their data. We are backed by top tier investors including Andreesen Horowitz (a16z) and NEA.

Sisu is looking for an experienced Solutions Architect to join our growing team. In this role, you’ll work directly with sales, presales, product, engineering, executives, and external facing client teams to ensure the successful scoping, planning, implementation, and adoption of Sisu with customers like Samsung, Coatue, Udacity, Gusto, Mejuri and many more.

We’re building a Solutions Architect team to work closely with clients to understand their objectives and drive to the delivery of value using the Sisu platform. Candidates must possess excellent technical and business consultative skills to create client intimacy and to act as a trusted advisor. This role requires excellent project management, organizational, technical, and problem-solving skills. The ideal candidate will be comfortable interacting with customers at all levels, leading teams, and driving workstreams. You’ll also have the opportunity to help define the Professional Services team vision at Sisu, be involved in growing the team, and instilling our values and serving as a key enabler of customer success. 

What you'll accomplish

  • Spearhead the Scoping and Technical Discovery process to understand and connect customers’ existing business processes and technology to craft the “to be” Sisu solution
  • Conduct and lead business and technical design workshops around our customers’ analyst and analytical processes and create scalable, sustainable solutions following Sisu best practices
  • Manage the Sales to Services and Customer Success handoff process for maximum impact and continuity
  • Synthesize customer’s business requirements to create clear and comprehensive use cases and solution design documentation
  • Contribute to design of new service offerings (pricing and packaging)
  • Deliver scopes of work (SOWs) and pricing proposals
  • Recommend architecture, integration and data best practices for leveraging Sisu
  • Educate both Sisu and Customer resources on best practices for implementation and adoption success
  • Collaborate with Architects, Product, and Engineering as necessary to create the optimal Solution design for each Customer project
  • Maintain a highly organized and accurate task list, visible to management and other project resources engaged
  • Produce technical design documents and supporting materials which may be used by resources within Sisu or Customer organization to understand or complete Sisu related configurations or set up
  • Lead and contribute to regular status meetings with project team and stakeholders
  • Provide updates, status and next steps through email on a regular cadence through various communication channels (Slack, Zendesk, Jira, Project Mgmt Tools)

What you'll need to be successful

  • Hands-on 3+ years of recent Professional Services/Enterprise Product Implementation experience is required, SaaS analytics experience is preferred
  • Strong technical skills are required. Proficiency in multiple technical areas is required such as SQL query authoring, relational databases, data integration processes, ETL processes and tools, business analytics fundamentals, data visualization and dashboarding, and enterprise data warehouses
  • Exceptional analytical and quantitative problem-solving skills to work with structured and unstructured data
  • Excellent interpersonal and presentation skills with strong verbal and written communication
  • Ability to work and stay connected with various internal and external cross-functional teams
  • Ability to prioritize and execute in a high-volume and fast-paced work environment and meet multiple deadlines
  • Ability to design and scale processes for implementation, pricing, packaging
  • Passion for Sisu Values of Iterate Toward Greatness, Deliver WOW, Take Ownership of Outcomes, Express Yourself, and Uphold Trust
  • Resourcefulness, creativity and strategic thinking for troubleshooting problems
  • Self-motivated and directed; Fast learner
  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
  • Strong attention to detail and documentation
  • Comfortable in supporting and working with global customers across many time zones

For a Solutions Architect, there’s no better environment to advance your career, develop your skills, and make an impact along the way. As a member of this team at Sisu, you’ll have the chance to work with global leaders, learn from industry experts, and help build an amazing, eclectic, and supportive organization.

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Location

575 Mission St., Suite 3200, San Francisco, CA 94105

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