About Sisu:

At Sisu, we're building a software platform that empowers people to make better decisions using data. Based on years of cutting-edge research at Stanford, Sisu enables users to quickly and comprehensively understand what’s driving their key metrics, so they never miss a window of opportunity to act. 

At Sisu, our mission is to operationalize the world’s data. In the sea of your high volume, highly dimensional data, Sisu automates the process of data exploration, quickly pointing you where to look so that you can maximize the value of your data and enable data-driven operational decisions. Enterprise organizations have invested millions of dollars to collect more and more data in hopes of making better informed decisions. There is often not enough time for analysts to go through all the data and connect analytics outputs to business decisions. Sisu accelerates that manual process and helps analysts bring more value to the business stakeholders.

About the role: 

Solutions Architect at Sisu are the trusted technical partners who will work closely with our customers in ensuring value from Sisu’s product and services. SAs are the key part of the Customer team at Sisu. The goal of the team is to ensure customers achieve their desired outcomes while using our product and services.

The role is a combination of Professional Services and Customer Success. As an SA, you’ll work directly with Sisu clients to realize value from integrating Sisu into analytics and business intelligence workflows.

Sisu’s decision intelligence engine can accelerate data exploration for analysts, and you will be the coach and thought partner of how to best use Sisu. Our customers want to be data-driven, and you will help guide them through that process and ensure product adoption and service delivery to our customers.

You will interact with analysts, analytics leaders, and business executives to ensure you achieve the success criteria for different enterprise accounts and enable them to get value from Sisu. You will also help triage incoming issues from our customers, coordinate with appropriate stakeholders within Solutions, Product, and Engineering team, and deliver fast resolution or clear expectation setting. As an early member of the post-sales organization, you will also have an opportunity to work on key strategic initiatives to scale the team.

We live by our value of Customer Obsession in making sure that customers are considered in every step of the product development process. The Customer Success team reports directly to the CEO as it is a core part of Sisu's culture and strategy. You will play a strategic role in capturing customer feedback and work closely with our product and engineering team to ideate solutions to difficult problems.

What you'll accomplish

• Partner with our customers to understand the analytics needs and assist them turn data into decisions as Sisu experts through training, onboarding, and working sessions
• Bring a deep knowledge of analytics, BI, and data diagnosis to Sisu and our clients
• Serve as a point of contact for our customers, understand their business goals, and assist the customer analytics team to use Sisu to achieve those outcomes
• Drive adoption, retention, and expansion by getting our customers to operationalize their data with Sisu
• Collaborate with our product and engineering teams to bring the feedback from the field to inform product strategy and prioritization
• Assist in key internal initiatives within the post-sales organization that helps scale the team
• Wear multiple hats -- the role will feel like a combination of Professional Services (enable technical wins), Customer Success (drive adoption), Account Management (manage retention and expansion), and Customer Support (provide timely assistance)

What you'll need to be successful

• 4+ years in client-facing technical roles (in customer success, consulting, technical training or related roles)
• Comfort with business analytics and an understanding of how businesses can effectively and accurately use data to inform decisions
• Data literacy and extensive knowledge of SQL in order to structure and model data appropriately for different metrics and analyses
• Consistent track record of driving success for customers
• Creativity, persistence, and inquisitiveness about analytics, BI, and enterprise data warehouses, and the desire to help enterprises solve problems in new ways
• A real passion for cloud technologies that change the way we work
• Stellar interpersonal skills and strong team values
• Excellent presentation and customer relationship skills, with the ability to establish trust with a range of technical and non-technical audiences
• Hands-on, high-energy, and creative problem-solving abilities
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, Snowflake) and cloud analytics ecosystem (data pipeline, data modeling, business intelligence tools)
• Proven success working cross-functionally with sales, engineering, and product teams throughout the customer lifecycle and product development cycle
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Bachelor’s degree in computer science, data analytics, or related field