About Us:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight.

About the team:

As a Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes.

The Opportunity:

• Collaborate with Enterprise Regional Sales Directors, Account Executives, and Customer Success Managers to identify customer’s business goals and initiatives, and uncover unmet needs and challenges 
• Consult and partner with various stakeholders from C-Suite Executives to Researchers to maximize the quality and value of the insights they will gather from UserTesting’s solution
• Develop strategic solutions that map to customer’s business goals and initiatives
• Provide recommendations and best practices on how UserTesting can address business goals and initiatives, unmet needs, and challenges 
• Deliver relevant and impactful product demonstrations that impress the value of UserTesting’s solution in relation to customer’s goals & initiatives
• Develop a deep familiarity of the UserTesting platform via hands-on training leveraging relevant use cases 
• Demonstrate understanding and value of customer experience research methodologies conducted via the UserTesting platform
• Lead and/or consult on Proof-of-Concepts (POCs) to ensure results address and impact a strategic business goal or initiative
• Partner with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
• Communicate effectively with Sales team regarding sales activities and strategies
• Inform the Product teams of trends, use cases, and business impact of how specific capabilities are delivering / undelivering against customers’ business goals & objectives
• Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking

What We’re Looking For:

• 3+ years within a customer-facing or consultative firm; preferably as a Solutions Consultant or Solutions Engineer
• 5+ years within a client-side environment leading research initiatives 
• Deep understanding of both qualitative and quantitative methodologies
• Excellent analytical, problem solving skills. Excellent written and verbal and presentation skills. 
• Ability to manage multiple projects simultaneously and be results oriented
• Strong passion for CX practices, research, and technology
• Experience with our product a plus!

Why you’ll love working for UserTesting:

We’re honored to be named a 2020 Inc. Best Workplace, and named to Deloitte’s Technology Fast 500 List, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast — join us!