Passionate people are everywhere at Vungle. In the Solutions Engineering Team, we get excited to collaborate and connect with the communities that love technology as much as we do. Solutions Engineers collaborate with our client engineers and help them adopt and integrate Vungle’s tech into their stack. Not afraid to be hands-on to troubleshoot and debug technical problems that Publisher and Advertiser encounter. In short, Solutions Engineering represents Vungle Engineering to all our customers...that's 4500+ advertiser and 70,000+ publisher apps!

Responsibilities:

• Actively interact with technical contacts from advertiser and publisher clients and potential clients via our ticketing system, chat and video calls
• Troubleshoot and investigate technical issues related to partner implementation
• Manage client expectations, communication and reporting metrics related to our products and specific customer deployments.
• Evangelize the capabilities of the Vungle tech stack to grow our publisher and advertiser base
• Debug problems by inspecting stack traces, server logs, database entries, memory footprints and Vungle’s codebase
• Write technical tutorials and sample code for our clients as well as the internal team
• Collect client requirements and work closely with product and development teams to shape the product roadmap
• Some development of internal support tools and applications
• Some travel to client sites may be required
• Regular collaboration with the business and Solutions Engineering team members located around the globe

Essential Skills and Experience:

• Bachelor’s degree in computer science, engineering, or equivalent
• A minimum of 2 years experience of software development tools and customer support
• At least 1 year of online or mobile advertising media and network experience
• Ability to build mobile apps from scratch using at least one mobile app programming language e.g. Objective-C, Swift, Java, etc.
• Ability to diagnose and fix issues in mobile apps and diagnose issues in SDKs, APIs, and backends
• Good troubleshooting skills with a level of ad technology proficiency - preferably familiarity with RTB, Charles proxy, HTML/Javascript ad tags and ad servers.
• Ability to analyse advertiser KPIs and suggest actions to boost performance
• Knowledge of the mobile app ecosystem and understanding of the mobile game industry
• Experience in analyzing data to generate clear proposals and presentations
• Has written technical documentation, tutorials and software samples for programmers
• Exceptional verbal and written communication and presentation skills
• Possess a can-do, no-problem-too-big-or-too-small attitude
• In addition to English, having written and verbal fluency in other languages is a huge plus:
• (in order of preference) Japanese, Korean, Russian, French, German and/or Mandarin Chinese

About Vungle:

Vungle is the trusted guide for growth and engagement, transforming how people discover and experience apps. Mobile application developers partner with Vungle to monetize their apps through innovative in-app ad experiences that are inspired by insight and crafted with creativity. Advertisers depend on Vungle to reach, acquire, and retain high-value users worldwide. Vungle develops tools that include data-led buying and UX recommendations, ad format innovation, creative automation, and more. Vungle's data-optimized ads run on over 1 billion unique devices to drive engagement and increase returns for publishers and advertisers ranging from indie studios to powerhouse brands, including Rovio, Zynga, Pandora, and Microsoft. The company is headquartered in San Francisco and has offices around the world in London, Berlin, Beijing, Tokyo, Seoul, and Singapore. For more information, visit www.vungle.com or follow the company on Twitter @Vungle

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