Solutions Engineer

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Sentry

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

With more than $67 million in funding and 20,000 customers that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

About the Role

Come join our newly forming Solutions Engineering team to serve as technical gurus and advocates in our customer's post-sale journey with Sentry to success and beyond.

As a Solutions Engineer, you'd be a critical player in shaping our team and paving the way for our strategic customers to a successful implementation. If you are a developer or a technologist who loves working closely with customers from all industries, who possess a problem-solving can-do approach and is looking to join a team that delivers real value through an amazing product, we're looking for you!

In this role you will:
  • Work closely with our strategic customers to understand their objectives and provide timely, proactive on-boarding programs plans to meet those objectives and provide ongoing business value.
  • Conduct product training (virtually or in-person) to help customers follow best practices throughout the customer life-cycle.
  • Oversee the implementation and adoption of Sentry's product into the customers' engineering teams and workflows.
  • Act as a trusted advisor and project manager for providing custom solutions that meet customers' needs and demonstrate business value.
  • Identify best practices and produce critical resources (code samples, blogs, documentation, etc.) required for our customers' successful on-boarding and on-going use.
  • Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product road-map with improving time to value-delivered.
You'll love this job if you:
  • Enjoy talking technology and interfacing with engineers.
  • Have a fast-paced, results-driven mindset and are passionate about owning customers' solutions.
  • Love developer tools, open source, and/or all things software development life cycle!
Qualifications
  • 3 years of experience in a technical customer-facing role as a Solution Engineer, Sales Engineer, or equivalent in a B2B software company
  • Demonstrated ability to understand customer objectives and translate that into an actionable plan to achieve the desired outcome
  • Hands-on experience working with programming languages including JavaScript, Java, PHP, .NET, Ruby, Node.js, Python, etc
  • Understanding of modern development workflows (CI/CD) and tools (e.g. Jenkins, GitHub, etc.)
  • Ability to prioritize responsibilities while adapting to a rapidly changing environment
  • Excellent communication and presentation skills, capability to interact, communicate and build relationships with other engineers, at all levels of an organization
Benefits
  • Competitive salary and meaningful equity
  • 100% medical, dental, and vision coverage for employees, 75% company-paid for dependents
  • Monthly commuter subsidy
  • 401k program
  • Learning & Development stipend
  • Charitable matching program
  • Generous parental leave policy
  • Flexible working schedule and vacation policy, work from home policy, and real work/life balance
  • Friday catered lunches
  • Company events (Hack Weeks, All Hands, quarterly social events) and friends and family events
  • Relocation assistance

Sentry values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

132 Hawthorne St, San Francisco, CA 94107

What are Sentry Perks + Benefits

Culture
Volunteer in local community
Sentry offers each employee 40 paid hours per year to volunteer and 8 paid hours per year to get involved with local or national elections.
Friends outside of work
Eat lunch together
Intracompany committees
Sentry’s Culture Club consists of several employees who meet biweekly to discuss ideas to enrich Sentry’s culture and oodles of activities for wellness, connection, learning, or just for pure fu
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
We offer coverage through Delta Dental PPO. There are no premiums for the employee coverage and very affordable costs to add dependents onto a plan.
Vision Benefits
We offer coverage through VSP Vision. There are no premiums for the employee coverage and very affordable costs to add dependents onto a plan.
Health Insurance Benefits
We offer coverage through several plan options under Kaiser and United Healthcare. Some plans are offered at zero premium costs for our employees.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary and is provided by MetLife.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Sentry matches up to $1,500 per year in charitable donations. In 2020, Sentry offered an additional match of up to $25,000 to the Black Lives Matter Movement.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sentry offers each employee 40 paid hours per year to volunteer and 8 paid hours per year to get involved with local or national elections.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Sentry offers pre-tax commuter benefits for qualifying expenses for transit services include subways, buses, ferries, commuter rail, and vanpools.
Company Outings
Sentry hosts an all-company offsite retreat each year.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Sentry7 open jobs
All Jobs
Dev + Engineer
Marketing
Sales
Sales
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Sales
new
San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Sentry's full profileSee more Sentry jobs