Sr. Director, Solutions Enablement & Curriculum Development
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
As an integral member of ServiceNow's Global Sales Enablement leadership team, the Sr. Director, Solutions Enablement & Curriculum Development is responsible for empowering and aligning the field organizations with the product knowledge and solution competencies needed to effectively cultivate and drive opportunities. Successful candidates will have an in-depth understanding of solution-selling, along with the ability to lead content development, deployment, and learning experience efforts.
This role requires extensive cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Customer Success, and Sales Leadership, as well as across the Enablement Team. This leadership role is responsible for the design and delivery of the learning experience, enablement strategy, and content for all of ServiceNow product solutions in full support of the company's financial and marketing goals. This role leads the Enablement shared service of Curriculum Strategy, Design, and Development for the support of Solutions Enablement, Programs, Nova Academy, and region-specific enablement.
Qualifications
Primary Duties
- Create the strategic direction and implementation of the learning development strategy, framework, methodologies, and supportive processes.
- Continually optimize enablement programs, with alignment to the company priorities, stages in the sales cycle, and customer buying process.
- Drive adoption and build integration of recommended enablement tools/systems and best practices
- Develop and deliver role-specific Annual Learning Plans that meet the needs of the business and goals of each of product line owner.
- Manage a function and team with significant operational and development impact.
- Partner with Sales Onboarding and Effectiveness team to create a coaching culture to reinforce selling skills, selling motions, and sales process best practices with alignment to solutions enablement, toward a complete Accreditation Program.
- Work with the Analytics team to identify and create tracking on key metrics that indicate sales effectiveness and correlation to solutions enablement completions and overall engagement.
- Prioritize and align enablement needs according to overarching company priorities, market conditions, and gaps in field or partner roles.
- Develop and implement a formal Accreditation Program with the goal of continuous solutions enablement as primary means of retaining status.
- Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging, and gamification.
- Manage and develop a high performing Instructional Design, Curriculum Management, and Program/Project Management team.
- Participate as a member of the corporate enablement leadership team.
- Benchmark and assess enablement programs based on feedback, results, and third-party analysis to ensure the greatest business impact.
- Travel expectations -10% to 20%
- Other duties as assigned
Required Attributes:
- Extensive knowledge of sales enablement methodologies, enablement tools and technologies (LMS, LRS, SCORM, x-API), and learning best practices.
- Experience with solution or outcome selling, ideally aligning to a Value Framework.
- Proactive, self-motivated and self-directing; able to drive deliverables and results which involves people who do not always report to you while maintaining positive relationships
- Ability to interact with and influence a wide range of employees, including senior management.
- Ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches
- Strong understanding of product marketing and development teams with the ability to translate into field ready assets
- Demonstrated success in sales leadership roles, including leading a high performing team
- Ability to listen and diagnose enablement issues to effectively recommend strategies to optimize performance.
- Ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity
- Growth mindset and ability to leverage the knowledge of the broader organization
- Ability to work well under pressure and meet deadlines.
Education & Experience:
Education: Bachelor's degree (B.A.) from four-year college or university is required.
Experience: 10 or more years of related experience in sales enablement and/or training; experience managing large teams of distributed/remote resources is required.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.