WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 80% of US households with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Join the Postmates Platform team as a Strategic Account Manager and help us give our partners an unparalleled experience with Postmates.

The Postmates Platform team is growing rapidly and as a Strategic Account Manager you will help shape our products and programs alongside Product, Engineering, BD, and BizOps. Through the Postmates Delivery API, our partners can offer on-demand delivery via their own website or app - Postmates provides the logistics and delivery fleet on the backend. This is more than just food - some of the biggest brands in retail leverage Postmates’ Delivery as a Service - and the size of the opportunity in market is only increasing.

Our Strategic API Partners are critical to the success of Postmates, and we need a strong, dedicated Strategic Account Manager to support and grow their business. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners that have fully integrated with the Postmates Delivery API.

Our best Strategic Account Managers are self-motivated, data-driven, and have exceptional interpersonal and relationship-building skills. They build close relationships with our most valued partners and help maintain and grow their business

RESPONSIBILITIES

• Own and manage a portfolio of top brands focusing on growing their business and bettering their day-to-day operations
• Set and track account delivery volume and performance
• Engage with your portfolio to understand opportunities for operational improvement, relaying those opportunities to our leads to help build better features and products
• Act as the partners' point-of-contact handling inquiries, resolving high-level escalations, and providing solutions in a timely manner

REQUIREMENTS

• 3-5 + years experience in Account Management
• BA/BS Degree
• Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
• Familiarity with API’s, technical integrations, and SaaS tools
• Knowledge of CRM software like Salesforce
• Knowledgeable about technical integrations with third party systems and aggregators
• Excellent communication and negotiation skills
• Business acumen with a problem-solving attitude
• Someone who thrives in a very fast past, quickly evolving environment 

BONUS POINTS:

• Postmates User
• Account Management experience at a Software as a Service (SaaS) company
• Previous Restaurant or Retail Experience 

YOUR BENEFITS

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.