Strategic Account Manager at Postmates

| San Francisco
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WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 80% of US households with a fleet of more than 600,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Join the Postmates Merchant Partnerships team as a Strategic Account Manager and help us give our merchant partners an unparalleled experience with Postmates.

Our Merchant Partners are critical to the success of Postmates. We are seeking an individual who has proven experience quarterbacking up to C-level relationships both internally and externally, as well as working cross-functionally to drive significant revenue upside for Postmates. 

You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. Our best Strategic Account Managers are self-motivated, data-driven, and have exceptional interpersonal and relationship-building skills.

YOUR RESPONSIBILITIES
  • Own and manage a portfolio of 5 - 7 of our top 50 brands on Postmates, focusing on growing their business and improving their operations
  • Identify and drive promotional opportunities, working cross-functionally to execute on them
  • Engage with your portfolio to understand opportunities for operational improvement, relaying those opportunities to our Product Team to build better features and products
  • Engage in joint business planning to set expectations and drive results for our merchant partners
OUR REQUIREMENTS
  • 7+ years of experience in Account Management
  • BA/BS Degree
  • Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
  • Tech-savvy with Mac, iOS, and Android
  • Knowledge of CRM software such as Salesforce
  • Excellent communication and negotiation skills
  • Business acumen with a problem-solving attitude
  • Someone who thrives in a fast past, quickly evolving environment
  • Bachelor's degree or equivalent work experience
OUR PREFERRED QUALIFICATIONS
  • Postmates user
  • Previous restaurant or retail experience
YOUR BENEFITS
Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ErlangLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PyTorchLibraries
    • Scikit-LearnLibraries
    • ConsulLibraries
    • VaultLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DjangoDatabases
    • DynamoDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • DruidDatabases

Location

Our office is just steps away from where all the tech, artistic, and cultural happenings are, including SF MOMA, Moscone Center, and so much more.

An Insider's view of Postmates

What's something quirky about your company?

We take a humanistic approach when designing our employee event programming to show the similarities that exist between cultures. We strive to build a community with a shared ethos of caring for our world and conceptualizing ways in which we can contribute to the betterment of it.

Suzette

Engagement & Culture Events Coordinator

How does the company support your career growth?

I once read that “growth and comfort don’t coexist” and Postmates lives by it. From day one at Postmates, I felt challenged and have been given projects that impact the business. I’ve had to flex technical muscles that I have never used and it’s exciting because I’m developing into a more well-rounded engineer which only enhances my career growth.

Juan

Software Engineer

How do you empower your team to be more creative?

Instead of assigning work/tasks to my team, we operate by having the team identify what they think are the problems that we need to be solving today, and how that will scale or change over the next few years then align those with company priorities. This forces my team to be more creative in how they approach their work on a day to day basis.

Aabhas

Infrastructure Lead

What are some social events your company does?

Postmates puts emphasis on building connection and community, through both professional and personal interactions, to maintain our culture — and our mental wellness particularly in these difficult, unprecedented times. This including (now virtual) Happy Hours, Winesday on Wednesdays, cultural celebrations, volunteer events, and so much more.

Bianca

Software Engineer

What are Postmates Perks + Benefits

Culture
Volunteer in local community
At Postmates, we believe we have a shared responsibility to create positive change in our communities and society at large. Check out our Social Impact report: social-impact.postmates.com
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Postmates covers 100% for full-time employees and dependents on most medical plans, dental, and vision.
Life Insurance
Wellness Programs
In addition to health club discounts, Postmates provides a PhysioStrength wellness portal with live virtual classes and videos helping employees with their health, wellness, and fitness needs.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Postmates provides Dependent Care FSA that covers eligible child care expenses.
Generous Parental Leave
Postmates provides all full-time employees up to 16 weeks of paid time off for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time. Check out our Social Impact report: social-impact.postmates.com
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Every full-time employee automatically receives a free Postmates Unlimited Membership, with $15 credits to use for pickup on Thursdays. We also provide free catered lunches on Mondays and Tuesdays.
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
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