Bolt is the future of online commerce. Our mission is to democratize commerce and level the playing field for independent businesses around the world.

As Bolt grows its sales organization, we are looking for someone to grow and manage our existing strategic account base through renewals, cross-sells and upsells. This will be achieved through effective strategic planning, researching prospect customer contacts, using business development techniques and field-based sales activities within an assigned account base. Specifically, this role would manage brand groups or individual merchants that fall into our global accounts range ($1B GMV+) or are deemed strategic for some other reason. 

Are you passionate about e-commerce, driven by the challenge of creating something new, and by the thrill of delivering meaningful impact to the world? We ask because sales at startups can be hard, and we have a lot of work to become an enterprise sales machine. You will likely need to overcome obstacles and roadblocks as we scale our enterprise sales motion and strengthen our corporate/mid-market business. If you’re fired up to sell our product, and our mission would get you up in the morning, obstacles and roadblocks will not stand in your way, and you’ll have the drive to deliver results.

So what do you need for this role?

You need to know how to interact with and collaborate with internal teams, including product, business development/partnerships, marketing, and customer experience. Bolt isn’t a large software company. Sales is important, but these teams are just as important. This role might include working with the product team to evolve the product where we see an opportunity for growth, or with the marketing team to continue optimizing our account-based marketing and sales strategy, or with the partnerships team to build out the sales motions for our pilot programs. You will also work in close partnership with our customer success teams who own the post sale engagement for these brands.

You are a strong relationship builder with executive presence, that approaches customers in an empathetic and thoughtful way. You do so by having a deep understanding of complex deal structures and stakeholders, business cases, and delivering return on investment. Building rapports with customers is of utmost priority, while thinking strategically about partnership opportunities and solutions, and leading a cross-functional team.

Delivering a personalized experience with our customers is key; one that will help achieve their goals and keep the businesses running smoothly. Our strategic sales teams consist of hunters and farmers that are expert relationship builders, quick on their feet, highly competitive, and hungry. Your job is to build long-term, mutually beneficial partnerships with our largest accounts, then focus on upselling and expansions. This is an opportunity to be the first Strategic Account Manager on the team, scale, and be a champion to our largest customers. 

You care deeply about our customers and are obsessed with creating successful deal outcomes. Some say the customer is always right. We say that when we partner with customers, we mutually find the best outcomes. We believe the best partnerships externally and internally are win win. You were a successful sales rep early in your career and can spot issues before they blow up and feel strongly that customer input is a valuable part of engagement and evolving as a company.

So what else can I tell you to either scare you off if you’re the wrong person, or persuade you to apply if you are the right person? 

We used to have free lunch when offices were a thing. We’ll probably do that again at some point. There will be some travel when that starts happening. We are based in San Francisco, and that would be the preferred location for where you live but New York is fine, we have a presence there, and we will consider remote as well now that we’ve all learned how to use video conferencing.

In general what I think would set you up for success here is a mix of startup and larger organization experience. If you have 6 startups I’ve never heard of on your resume, I’m going to be a bit suspicious. If you’ve only ever been at one huge Fortune 500 company for 8 years, I’m going to worry that you’re going to freak out when you see the barely controlled chaos of a high growth startup.

I think you’re probably at least 15+ years of full cycle sales experience, at least 3 years Enterprise sales into your career to give you a sense of the sweet spot here.

 Some previous domain experience would be strongly preferred if not required - and in this case that would be experience with analytics, payments, e-commerce, or consumer fintech, roughly in that order of preference.

Benefits

• Competitive Pay
• Flexible PTO
• Retirement plans
• Cell phone reimbursement
• Wifi reimbursement
• Comprehensive health coverage: Medical, dental and vision
• Monthly wellness stipend
• Paid parental leaveMonthly (virtual) team events

Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.