OUR COMMERCE/CUSTOMER SUCCESS TEAM

We, the commerce and customer success team, are the ones who make things happen and connect deeply with our pet parents!

• A passionate, purpose-driven and experienced team who are motivated by professional growth and fast moving mindset. 
• We celebrate innovation - finding creative ways to serve our customer by providing innovative solution, and empowering them with data and knowledge 
• We are the connector between our product/services and customer - Marketplace (eRetailers, Partnership/B2B business, Direct-To-Consumer coordination) leadership, Operational excellence, Partnership business management, Customer Service and Success

HOW YOU’LL HELP EVERYONE PET PARENT LIKE A PRO

• Manage and strengthen relationships across key retail channels (including Chewy, Amazon, Walmart, Petco, Target, etc.).
• Support development of and execute healthy retail partnerships and programs, maximizing opportunities to drive incremental sales and delivering year over year growth
• Partner with marketing to ensure collaboration and cohesion around promotional events
• Responsible for reporting of retail channel performance and collaborating with finance to manage rolling forecasts and to partner on demand planning
• Support commercial growth planning activities for 2021
• Gather, summarize, and report out industry, competition, retail, category, and partnership insights
• Support B2B and shelter accounts. Approve POs.
• Partner with operations to plan production, manage chargebacks, and maintain healthy stock positions with retail partners
• Manage product set up, required content changes, and eMerchandising strategies
• Oversee channel compliance and policy execution

LEADERSHIP COMPETENCIES

You Have Courage: a willingness to bring forth a new idea, engaging others across Kinship to support you, and taking risks and action will full accountability

You Learn at Pace: a consistent and fast work ethic to meet growth goals, and the ability to evolve and pivot quickly from what you’ve learned

You Value Difference: a genuine belief in inclusion and diversity is in your DNA, and it shows up in your work, and how you work.

THE PRO WE’RE LOOKING FOR

As Kinship people, we have three pillars that set out how we aim to be--in our everyday work, and in how we approach each other. We call these our Cultural Pillars. In all of the roles that we hire for, we look for people who are Optimistic, Purposefully Inquisitive, and Open to All. And for this role, you’ll need these skills to knock it out of the dog park:

• 5+ years of direct sales or category management
• Prior experience in retail channel sales and analytics, preferably with a strong emphasis in eCommerce
• Amazon channel experience is a strong preference
• Experience with budgeting, costing, promotional campaign management and optimizing online marketing strategies at retail
• A passion for pets!
• Channel management for Chewy, Petco, Walmart, Target experience is a plus
• 1-2 years of forecasting/demand planning experience
• Pet product category experience