Strategic Customer Success Manager at NextRoll
RollWorks, the B2B division of NextRoll, Inc., is seeking a Strategic Customer Success Account Manager for our growing team. In this role, you will be instrumental in providing value to our ABM customers, and therefore integral to growing our business. In this role you will be part of the “engine of RollWorks”, a small but skilled team managing the relationships and strategies of RollWork’s largest and most strategic customers, which comprises a substantial portion of the business unit’s overall revenue in a company that is both growing quickly and is profitable.
- You are a crucial driver of success for our most tactically complex customers. You will acquire deep product knowledge and apply your customer facing skills to make an impact on product adoption, expansion, and retention for a very valuable customer base.
- You will act as one of the primary customer contacts (along with your partner Strategic Account Manager) with a focus on driving product adoption and implementation, customer training of the platform and adoption of best practices, campaign management, as well as delivering value realization through reporting and analysis.
- You will liaise with different internal support teams like Product Success, Customer Insights Analysts, Product Managers, Enablement, and Ad Ops, to triage best practices to translate into consultative input to the customer, so that they are successful on our platform and with their account based strategies overall.
- You are ideally someone who is comfortable in a “start-up environment” where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career.
This role is open in our San Francisco, New York, Salt Lake City offices, or remote.
Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.The impact you’ll make:
- You will be fluent in all aspects of our account-based platform from backend algorithms to dashboard displays, and all products
- You will oversee, execute, (and sometimes troubleshoot) campaign launches, campaign pacing, and performance to customer objectives
- You will oversee standardized reporting, and some ad hoc custom reporting requests from customers
- You will oversee training of customers on the platform to empower them to leverage our technology themselves and scale usage of it within your customer’s organization
- Partner collaboratively with the Strategic Account Management team, you will grow customer relationships through the lens of platform expertise measured by quota achievement
- You will work closely with Product Management and Engineering teams to understand current capabilities and near-term roadmaps
- 2-5 years of Customer Success or AdOps experience, preferably in the adtech or account-based marketing industry
- Experience managing dozens of tasks simultaneously and comfortable with self-managed prioritization
- Adaptive to change and the ability to learn quickly
- Ability to coordinate and organize several internal and external stakeholders to move fast and get things done
- Highly organized on different levels - from structuring client calls / meetings / follow up, to maximizing your week, to planning your quarter
- Business acumen - ability to research companies and industries to understand and relate to customers, translate this into meaningful conversation
- Strong work ethic
- Great active listener - converting understanding into recommendations
- Receptive to feedback and willingness and ability to adapt to internal changes
- Passion for online technology and the startup environment
- Competitive salary, equity, and fully covered medical
- 4 weeks of paid time off and work/life balance
- Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
- Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
- Join a community of fellow Rollers as a member of one of our Employee Resource Groups
- Ample opportunities to volunteer with local organizations with NextRoll Gives Back
RollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks’ solutions address the needs of organizations large and small—from those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. Take the lead and visit www.rollworks.com.
We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.