Strategic Partner Associate - Major Accounts
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
OVERVIEW
As we continue our fast growth, we are looking to add to our Business Development team. We are hiring a Strategic Partner Associate to manage a major retailer partnership on the platform. In this role, you will have responsibilities including, but not limited to, supporting retail partner strategy and operations, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, and selling new offerings and opportunities.
ABOUT THE JOB
- Manage relationship with select external Instacart retail partner (major account)
- Develop a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
- Work with Strategic Partner Managers, and cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
- Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
- Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
- Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships
- Devise strategies to help retail partners grow their business on Instacart
- Support Account Leads and Managers in strengthening partnerships through analytics and reporting
- Engage, educate, collaborate, and problem solve with external partners at all levels of the organization
ABOUT YOU
- 3-5 years previous experience
- Excellent communication skills with the ability to distill complex issues
- Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred)
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Quick communication response times
- Ability to manage across functions and present to leadership
- Creative problem-solver
- Some travel required
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