Team Lead, Customer Solutions Engineering - Americas

| San Francisco | Hybrid
Sorry, this job was removed at 11:58 a.m. (PST) on Tuesday, February 15, 2022
Find out who's hiring in San Francisco.
See all Sales jobs in San Francisco
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Team Lead, Customer Solutions Engineering - Americas will be leading the Technical Consulting team in Americas. This role is a combination of a creative problem solver and strategic software engineer with the focus of working closely with our largest customers and prospects. Technical consulting’s goal is to solve current and future customers’ problems and build trust in our product, through providing technical solutions and guidance. This includes identifying, designing and implementing technical solutions that address customer needs accurately and bring value both for the client and Smartly.

As Team Lead, Customer Solutions Engineering - Americas, you will...

  • Build and lead our Technical Consulting team in the Americas
  • Be a combination of a highly-technical hands-on technical consultant and an effective people manager
  • Coordinate and prioritize projects with the goal of keeping our largest customers happy, preventing churn, winning new clients, unlocking new revenue and ensuring that internal teams’ processes are automated whenever possible
  • Work with the most strategic and challenging customer cases: being the subject matter expert and solving the issues that no one else can
  • Work closely with clients and partners to understand real world problems and solve them through existing Smartly.io solutions or a newly built lightweight solutions
  • Provide support and ensure that the technical needs are validated and addressed when onboarding new customers to Smartly.io. This can include work related to integrations, advanced setups or automated reporting.
  • Drive cross-team collaboration between various internal teams, including product & engineering, sales, customer success, service operations and solutions engineering
  • Collaborate with product engineering to ensure effective product feedback loop from the customers to the product with a goal of building the product that our customers need
  • Guide on and implement integrations and technical setup to get customers started as well as guiding customers to take new Smartly.io features into use
  • Find and remove technical obstacles for revenue growth
  • Discover technical workarounds to remove churn risk reasons
  • Internal automation: E.g. discover and implement improved workflows for bulk management, sales discovery, reporting, account planning, etc.
  • Share advanced learnings to other functions and help training team on technical topics

We're definitely looking for you, if you have...

  • 5+ years of relevant experience in a technical support role, related engineering role or experience leading a technical team in the digital marketing industry
  • Proven track record in leading and managing challenging customer cases and driving results
  • Ability to work both as a manager and as a hands-on contributor
  • Strong problem solving skills, easily adaptable to new situations, and eager to learn and to contribute
  • Passion to work closely with customers and solve their challenges
  • Strong sales and account management skills
  • Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
  • Excellent communication skills including experience speaking to technical and business audiences and writing technical articles
  • Are capable of leading technical discussions and prioritizing projects
  • Incredibly fast learning skills

Additionally it would be beneficial to have some of the following...

  • Built and shipped complex software products
  • Previous management experience
  • Master’s degree in Management, Computer Science, IT administration or related field
  • Hands-on experience on advertising on Paid Social

#LI-BAILEY #LI-Hybrid


Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 650 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected].

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • FlowLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WebflowCMS
    • HubspotCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

We put Smartlies' health first. While we have created more flexibility for Smartlies to choose where they work, we continue to follow all local health measures to ensure that our San Francisco office remains open and safe for all who choose to come in.

An Insider's view of Smartly

What projects are you most excited about?

At Smartly.io we are most excited about continuing to work with our partners to solve challenges and better enable them to enhance their performance on paid social. Many brands we work with have been focusing more and more on creative so it's no surprise that Smartly has as well. I've seen our Creative solutions evolve so much in the last two years

Corinne

VP US East

What are some things you learned at the company?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Customer Solutions Engineer

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

Founder & CEO

What are Smartly Perks + Benefits

Smartly Benefits Overview

Smartly.io’s benefits are meant to ensure that employees stay healthy, well, and energized in different life situations. Smartly.io supports employees so that everyone can focus on learning and creating positive impact in their role.

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone. Weekly lunches. Opportunities to attend industry events. Team stipends for activities while not in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
5 Weeks Per Year
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
One-time Benefit for New Hires
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

More Jobs at Smartly

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SmartlyFind similar jobs like this