Technical Account Manager (Remote in USA or Canada)

| San Francisco
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Position Overview:

As a Technical Account Manager to join our Technical Account Management team located remote in the US, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture. Having these attributes will help the team consistently exceed customer requirements. This role will also require some “On-Call” support duties.

Responsibilities:

  • Provide strategic and tactical client services to complex and high touch clients
  • Understand customer needs and translate this need into strategic solutions and recommendations
  • Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite
  • Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products
  • Work with the engineering team to scope, prioritize, and manage customer requests
  • Demonstrated successes in client communication (written and verbal) from prior work experiences
  • Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
  • Are the Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
  • Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations
  • Identify opportunities to help expand customer adoption of TrustArc products

Personal Attributes:

  • A successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner
  • It is highly preferred that the Technical Account Manager has a customer facing background, experience with supporting enterprise level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products

Required Skills:

  • Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role.
  • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales
  • Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)

TrustArc Overview

TrustArc powers privacy compliance and risk management with integrated technology, consulting and TRUSTe certification solutions – addressing all phases of privacy program management. Our new name, TrustArc, reflects our evolution from a certification company into a global provider of technology powered privacy compliance and risk management solutions. The foundation for our solutions is the TrustArc Privacy Platform which provides a flexible, scalable, and secure way to manage privacy. Our technology platform, fortified through six years of operating experience across a wide range of industries and client use cases, along with our services, leverage deep privacy expertise and proven methodologies which we have continuously enhanced through thousands of client projects over the past two decades. Headquartered in San Francisco, and backed by a global team, we help over 1,000 clients worldwide demonstrate compliance, minimize risk, and build trust.

 

 To all recruitment agencies: TrustArc does not accept unsolicited agency resumes without executing a staffing services agreement and commencing a specific search by TrustArc's human resources department. Please do not forward resumes to TrustArc's career jobs alias or its employees. TrustArc is not responsible for any fees related to unsolicited resumes.

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Location

835 Market Street, San Francisco, CA 94103

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