Technical Account Manager

| San Francisco
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Company Overview

Do you Know Your Internet? Expanse Does. Expanse protects the world’s most important organizations by discovering risks on the Internet that no one else can find. Expanse is the leader in Internet Operations Management for IT and Security. Expanse customers comprise more than 10 percent of the routable internet and rely on the Expanse platform to discover, manage, and secure their global Internet Assets. Using patented collection and analysis technology, Expanse improves visibility, governance, and IT operations, reducing risk associated with Internet-connected assets and enabling a secure digital transformation. Founded in 2012, Expanse is headquartered in San Francisco and is backed by more than $135M in funding.

Position Summary 

Expanse is seeking a Technical Account Manager (TAM) to join our Commercial Mission Operations group. TAMs are the face of Expanse to our customers - we manage relationships, review and analyze customer network mappings, provide customer feedback to Product on new feature requests and bugs, advocate for our customers internally, and identify opportunities for Expanse to scale within existing customers and to new customer bases. Our customers are some of the world’s largest and most well-known organizations, and helping them keep their networks secure is our mission.

What You’ll Do

Account Engagement

  • Engage enterprise customers throughout the entire customer lifecycle
  • Educate our customers on operationalizing the Expanse platform, including around industry best practices for platform capabilities
  • Work with customers to understand their business objectives and generate success criteria for their engagement with Expander that meet those objectives
  • Deliver platform training across the customer organization
  • Create and execute implementation plans, from start to finish, including onboarding, engagement training, check-ins, technical guidance, and security analysis
  • Write and disseminate detailed engagement progress reports on a regular basis to both the customer as well as internally at Expanse
  • Identify and develop potential upsell opportunities by meeting and exceeding engagement success criteria
  • Brief senior leadership at customer sites to demonstrate Expanse's positive impact on customer business objectives, highlight security issues, and make security recommendations
  • Serve as the customer's chief advocate and champion customer causes internally at Expanse

 Security Analysis

  • Run deep-dive technical analyses and generate reports highlighting critical security problems and provide strategic recommendations to help the customer to take action
  • Guide customers through analytic workflows within Expander, participating at all stages of customer investigations to drive remediations or other desired business outcomes
  • Document customers' improved remediation efforts in a form that they value and can take action on

About You

  • Bachelor’s degree in a technical, business, or other analytically oriented field
  • 3-5+ years of relevant work experience in account management, solutions architecture, consulting, or relationship management
  • Conceptual understanding of technical topics and ability to learn new technologies quickly
  • Bonus: Domain understanding of TCP/IP, Networking, vulnerability management, or security operations (but we’ll teach this to you if you don’t already have it)

Benefits

  • 100% coverage of employee healthcare benefits (Medical, Dental, Vision)
  • 60% coverage for dependent healthcare benefits
  • Unlimited PTO + 8 company holidays
  • Company sponsored parental leave
  • 401k Plan
  • Opportunities for professional development to attend conferences, classes, and workshops
  • $75 every quarter as discretionary team building stipend
  • $50 every month in cell phone reimbursement
  • $65 every month for your wellness to cover costs of gyms, courses and other activities
  • $300, one time, to customize your desk space
  • Pre-tax commuter, HSA, & FSA benefits
  • Stocked kitchen + catered lunch and dinner
  • On-site activities such as Lunch and Learns, Speaker Series, Game Night, and Trivia Night
  • Company-wide events including team building, holiday party, and offsites

Refer a Friend

  • Send your most talented friends our way. If we hire one, you'll get $1,000 even if you're not an Expanse employee. Please email [email protected] to learn more!

Expanse is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].

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Location

425 Market St, San Francisco, 94105

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