Technical Account Manager - Cloud Business

| San Francisco
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Technical Account Manager 

LEAD THE TECHNICAL PROCESS FOR EXISTING SISENSE CUSTOMERS

The Technical Account Manager leads the technical engagement with the customer throughout the customer cycle. Partnering with the Customer Success leader on the account and the Account Manager, you will lead the technical success strategy and implementation, special ad-hoc projects and establish technical road map and leadership. You will also provide regular health assessments on the account from a technical perspective. 

WHY YOU SHOULD JOIN OUR CUSTOMER SUCCESS TEAM:

This is an opportunity to take your relationship skills to the next level by enabling customers in a complex, sophisticated, technical product in the business intelligence space. You will have an opportunity to build long lasting partnerships with strategic companies with a product that immediately delivers value.

Sisense customers are at the forefront of the data usage maturity curve and as a Technical Account Manager on our Customer Success team you will enable and assist customers who are putting Analytics first across several industries. This is an opportunity for you to support their data tech stack journey from the cloud data-warehouse (e.g. redshift, snowflake), ETL technologies (e.g. Fivetran, Stitch) and many more. 

You will join a fun and collaborative team that loves problem solving and prides themselves on providing value to our customers. You will work with award-winning CS leaders who are passionate about the success and value we bring to our customers.


HOW YOU’LL RAMP:

By Day 30…

  • Within the first 2 week you’ll gain a strong technical understanding of the unique value of Sisense.
  • You will become an expert in the product, shadow our Solution Consultant team, Sales Engineering, and our TSE team. 
  • You will begin building Dashboards, configuring the product and understanding on-boarding customers at different stages of data maturity. 

Day 60...

  • You will understand the customer’s data analytics needs and data tech stack, current pain points and success criteria. 
  • You will begin answering live chats, respond to tickets and join demos with customers and track best practices and trends of issues. 
  • By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product. 

Day 90...

  • You’ll own the technical relationships and solution strategies in the assigned pipeline.
  • You will partner with product, engineering and our solutions team to offer the best advice to the customer. 
  • You’ve established best practices for adoption and have begun building technical success plans to your customers. 
  • You’ll be fully active with assigned customers and manage about 10-15 customers. 

WHAT YOU’VE ACCOMPLISHED... SO FAR:

  • You are proficient in SQL and able to run queries on internal and customer-facing usage tables to provide insight on product usage.
  • You have strong Project Management experience and leading cross functional projects
  • You are knowledgeable of Python and able to provide recommendations and templates for use cases. 
  • You have worked with some or all of following libraries: Pandas, Numpy, Sklearn, Plot.ly, Matplotlib
  • You have advanced experience working with Cloud Data Warehouses and how to optimize them.
  •  You understand how to create and manage database users and have experience guiding customers through getting connected and on-boarded
  • Understanding when to recommend ac customer on a cloud data warehouse vs an OLTP
  • You have a strong understanding of ETL tools and the best use cases for each ETL provider (ex: stitch, fivetran, matillion, alooma)
  • You consider yourself an Product Expert and are comfortable communicating technical concepts to technical and non-technical audiences.
  • An understanding of the BI/Analytics market and our competitors is a huge plus.

ABOUT SISENSE: 

  • We are a radically innovative BI company focused on redefining every aspect of business analytics.
  • We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
  • We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
  • We’re on-boarding rapidly! We have over 750 employees with offices in San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo, London and Kyiv.
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.
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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

CA

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

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