Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Who we are:

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!

Roles & Responsibilities

 The Technical Sales Architect (TSA) Manager role at Zoom is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Communication and UCaaS experience to build and scale the TSA team.

This Leadership role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team. This leader will be responsible for identifying and hiring the best talent in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.

This Leadership role will be tasked with leading a complex and challenging collection of cross functional teams. We are looking for this leader to build and scale the Global Overlay Architecture team. They will be responsible for driving cross functional alignment and initiatives for the architecture team at Zoom. This will require business engagement with Sales, Solution Engineering, Support, Success and Product Management. 

The ideal candidate will be a self-driven experienced leader who can work with the TSA team to remove obstacles and allow them to focus on their priorities. You must be able to own complex and strategic projects end to end, as well as cultivate the expertise of the team. 

As the Technical Sales Architect Manager you will:

• Oversee and lead the team of Technical Sales Architects focused on Platform and Vertical segments

• Partner with our ISV team and Developer Relationship team on new strategic business opportunities and initiatives 

• Set and execute the Zoom technical pre-sales strategy for the Architect team

• Handle business, technical, personnel and customer escalations from the team

• Facilitate executive relationships and cross functional efforts within Zoom

• Manage the delivery of TSA programs / initiatives to the larger SE Team

• Attract, coach, mentor and inspire highly technical and driven leaders in the industry

• Participate in Global SE Organization strategy and planning

Skills Required

• Minimum 5 years experience in senior technical role

• Minimum 10 years in a previous technical pre-sales organization

• Providing technical thought leadership and industry influence

• Work effectively across multiple leaders and departments

• Strong business acumen and executive presence

• Cross domain expertise across multiple technology areas

• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

Desired Skills

• Previous experience managing expert level technical teams

• Expert level certification from industry recognized source

• End-to-end IT systems knowledge

• Understand Zoom partner and ecosystem partners, products and applications

• Be flexible and able to function in a high growth environment

Minimum Qualifications

• Thorough Unified Collaboration and UCaaS experience

• Zoom Communication platform and end-to-end positioning required

• Typically requires BS/BA (EE/CS) or equivalent

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram