As Zoom’s Sales Enablement team grows, we are looking for a Technical Trainer who is responsible for delivering technical training to Zoom’s Solutions Engineers (SE). In Zoom’s competitive market, agile content creation is crucial to SE’s abilities to identify and quickly fill any gaps. As Technical Trainer, your focus will be on the continuous training and development of our Solutions Engineering Org. 

You will be a critical part of the Sales Enablement Team and be able to lead others in the organization to implement change, as well as measure the positive results of those changes.

Responsibilities: 

• Collaborate with the Zoom enablement and SE teams to design, implement, deliver, and operationalize required advanced product related enablement programs for SEs. 

• Create, design and deliver eLearning, webinar, workshops, classroom-based delivery, and product demonstrations as required.

• Ensure all advanced product positioning is appropriately and accurately included in all SE enablement programs

• Collaborate with Sales, Sales Leadership, Product Marketing, Marketing, Sales Operations, and other cross functional teams to identify, prioritize, standardize and deliver SE Product training and enablement 

• Design and deliver world class learning programs and courses that drive behavior change and increase performance and productivity across our SE organization

• Build and facilitate product, solution and skill learning program and courses

• Evaluate business impact of learning programs through metrics and analysis

• Be the specialist in technical sales skills such as Technical Champion Building, Value Based Demonstrations, Objection Handling as well as Proof of Concept processes

Requirements:

• Combination of technical and sales/customer success acumen 

• Experienced Sales Enablement Manager with 5+ years of Sales Training, Sales Enablement experience or 5+ years SaaS Sales Engineering experience 

• Experience in UCaaS or Collaboration industry preferred

• Experience in facilitation, training, content creation, learning and design

• Experience in managing on-going learning programs

• BS/BA degree preferred but not required

• Project Management expertise is a plus

• Understand the nuances and fast paced environment of a high growth company

• Highly organized and able to prioritize work effectively.

• An aptitude for problem-solving and working cross-functionally with others

• Driven, analytical, creative problem solver

• High energy, engaging and inspiring personality

• TRAVEL: up to 30%

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram