UCaas/CCaas - Solutions Engineer - Majors
RingCentral is the #1 global leader in cloud-based communications and collaboration software. We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay way ahead of the competition.
We're looking for a key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. This person interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Additionally, identifies key customer requirements and presents RingCentral solutions that meet those requirements.
Responsibilities:
- Direct account responsibilities for selected accounts in assigned territory.
- Assist with the development of formal sales plans and proposals for assigned opportunities.
- Transfer industry, technical, and product knowledge to customers.
- Provide technical and sales support for accounts in assigned territory.
- Perform advanced technical presentations for customers, and prospects remotely and in-person.
- Develop advanced system configurations and implementations in response to customer needs and requirements.
- Develop and maintain expert understanding of all RingCentral applications and products.
- Representation at conferences, industry, and sales events when requested by department manager.
- Actively participate as a SME for certain products and technologies, providing consultative support to other Sales Engineers in their area of specialization.
- Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory.
- Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
- Responsible for continued education on the platform and underlying technologies.
Qualifications & Skills:
- Ability to work effectively on a remote basis.
- Ability to teach other members of the team and act as a mentor as required.
- Requires an action oriented individual with a very strong initiative to be successful.
- Willingness to take ownership of accounts and account related actions.
- Must be able to coordinate across various groups and functional teams.
- Ability to complete job responsibilities with minimal supervision.
- Ability to apply solutions, technology and products to a business opportunity.
- Willingness to travel throughout assigned region.
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)
- Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
- Understanding of customer communications requirements for enterprise business markets.
- Competitive knowledge including solution, technology and product offerings.
- Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
- Fluent in English (both written and verbal).
- Excellent analytical and problem solving skills.
- Excellent interpersonal skills and negotiating skills.
- Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
- 8+ years experience in VoIP network architecture, products, protocols, and solutions.
- Pre-Sales experience required.
- Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
- RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
- Network Design background highly desired.
- Some understanding of software development technologies is desirable.
- Experience with telecommunications network design, architecture, and support.
- Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
- Comprehensive medical, dental, vision, disability, life and pet insurance
- Flexible PTO
- 401K match and ESPP
- Wellness programs including virtual yoga, bootcamp, meditation classes and more
- Paid parental leave
- Milk Stork parental account
- New parent gift box
Our work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining the best people because we know great people power our success. We’d love to hear from you.
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.