Security Advisor II, Falcon Complete (Remote)

| Remote
Employer Provided Salary: 95,000-155,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
What You'll Do:

  • Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
  • Provide Falcon Complete customers with recommendations that align to improved security.
  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
  • Contact customers directly upon identification of misalignment with Falcon Complete standards.
  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
  • Develop and provide customers with service reports and stats as requested.
  • Partner with internal teams to ensure customer satisfaction.
  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.


What You'll Need:

  • 3+ years in Cybersecurity focused role.
  • Customer empathy and ability to guide customers towards desired outcome.
  • Excellent customer-facing communication skills including verbal and written.
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
  • Adept in Windows, Linux, and MAC operating systems.
  • Experience or demonstrated knowledge of threat detection and incident response.
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
  • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.


Bonus Points:

  • Incident Management and CSIRT operation
  • Change Management
  • Malicious Code: Detection and Response
  • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
  • Intrusion Detection and Response
  • Experience working with complex, sophisticated clients
  • Strong analytical capabilities and a desire to learn new things
  • Able to work across multiple teams to resolve customer issues and requests
  • Demonstrated experience as a security advisor or consultant
  • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.


#LI-RC2
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration


We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:08-21-2024

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants & happy hour spots.

An Insider's view of CrowdStrike

What are some social events your company does?

We have catered lunches in the office once a week—it’s a great opportunity to meet folks from other teams. Our wonderful facilities managers also organize fun social events like Halloween costume parties, chili and cornbread cook-offs, and cookie parties!

Jackie Y.

Sr. Manager, LogScale Sales Development

How do you collaborate with other teams in the company?

What I love about CrowdStrike’s culture is it’s very collaborative. Reaching out to the right people at the right time to assist our customers in a thorough & timely manner ensures that we have the right subject matter expert on the frontlines. It truly is a customer first mindset that defines our mantra of One Team, One Fight!

Thaddeus M.

Sr. Manager, Customer Sales

What does career growth look like on your team?

A core facet of our mission in the Sales Development organization is to serve as a talent pool for the sales teams at CrowdStrike. We strive to not only grow and develop our people to excel in our world, but to arm them with skills, knowledge, and tenacity they will need to be successful in their next role

Alena C.

Director, Enterprise Sales Development

What unique initiatives do you have that encourage innovation?

There is a lot of ownership at CrowdStrike over the work you do, resulting in a culture where people take pride in their work and strive to come up with new ways of doing things. Management fully supports this by rewarding and recognizing those who go above and beyond—it’s really motivating!

Jack W.

Director, Sales Strategy & Operations

How has your career grown since starting at the company?

Rapidly! From Day 1, the leadership team has been invested in my personal career goals and helped create a clear path to grow within the company. In just 3 years, I was able to grow from Corporate Account Executive to Manager of Corporate Sales.

KT T.

Manager, Corporate Sales, SLED

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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