Senior Associate Systems Operations Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KEY RESPONSIBILITIES

• Work closely with a group of administrators to understand the existing environment, assist each other with day-to-day operations and help with issues as a team.

• Install, configure, and monitor operating systems (Windows) and related software applications.

• Ability to use and operate virtualized environments to support virtualized systems (Windows and Linux)

• Perform regular system maintenance, including software updates, patches, and security configurations.

• Troubleshoot hardware, software issues, and provide timely resolution.

• Monitor system performance, identify bottlenecks, and implement appropriate optimization strategies.

• Ability to operate existing enterprise storage systems and backup solutions.

• Troubleshooting and Issue Resolution: Provide timely resolution or escalation to ensure minimal impact to business operations. Document troubleshooting procedures and create SOPs.

• Change Management: Participate in change management processes, including reviewing and implementing system changes, updates, and enhancements. Assess the impact of changes on system performance, stability, and security. Follow established change management procedures and maintain proper documentation.

• Work with team to identify and recommend new solutions or enhancements to improve environment, simplify and improve efficiencies.

• Other duties as assigned.

KNOWLEDGE & ATTRIBUTES

• Detail oriented and possess the ability to follow detailed and complex instructions to implement or resolve issues accurately.

• Knowledge of modern operating systems (Windows) and virtualization technologies. I.e. Windows Server 2016, 2019, 2022, VMware vSphere 6.x – 8.x

• Understand basic networking concepts in relation to Operating systems: subnetting, basic routing and general firewall rule concepts.

• Experience in administering enterprise storage systems and backup solutions.

• Experience with cloud platforms (e.g., AWS, Azure)

• Windows Active Directory/DHCP/DNS/Group Policy

• Experience in troubleshooting and problem-solving with the ability to analyze and resolve technical issues.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.

• Collaborate with cross-functional teams to plan and execute IT projects, including system upgrades, migrations, and deployments.

• Create and maintain documentation, including system configurations, procedures, and troubleshooting guides.

• Stay up to date with emerging technologies and industry trends to recommend innovative solutions and improvements.

• Experience or desire to learn automation using standard tools for the respective operating system platform (e.g., PowerShell, per, bash)

#LI-GlobalDataCentres #LI-PD1

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Computer Science or directly related field or equivalent work experience usually obtained in 5 years’ directly related experience.

• Relevant certifications (e.g., Microsoft Azure, Windows Server administration, Office 365 and respective applications, VMware Certified) are desirable.

REQUIRED EXPERIENCE

• Experience as a Systems Administrator, with a focus on implementation, and administration.

• Knowledge of systems, including servers, storage, and virtualization technologies.

• Proficiency in operating systems (Windows) and associated administration tools.

• Knowledge of cloud platforms (e.g., AWS, Azure)

• Troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide innovative solutions.

• Familiarity with IT security principles, practices, and compliance requirements.

• Good communication and collaboration skills, with the ability to work effectively in a team environment.

• Self-motivated and able to work independently with minimal supervision.

PHYSICAL REQUIREMENTS

• Regularly moves equipment and other hardware up to ## lbs.

• Frequently move about inside and outside of data center / facility

• Remain stationary for long periods of time.

• Ascend / Descend a ladder and perform duties atop a raised platform.

• Position self in small spaces.

• Operate computer, peripherals, and other office equipment.

• Perform work during US business hours and time zones.

WORK CONDITIONS & OTHER REQUIREMENTS

• Remote work with extensive daily usage of a computer.

• Visit the Data Centers on an as needed basis.

• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

• Provide 24 x 7 support as needed.

• Must be comfortable working in a highly critical, fast paced environment with shifting priorities.

• Occasional travel may be required.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $108,000 - $128,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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