Senior Operations Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

Abridge is growing rapidly—from new hires to new initiatives—and we’re looking for our first Senior Operations Manager to help us turn our bold strategy into action. This person will act as a key strategic partner across the company, parachuting into critical initiatives to drive clarity, unlocking execution, and ensuring we’re operating effectively at scale. Reporting to the COO and working closely with senior leadership and cross-functional stakeholders, you’ll help bridge strategy with execution by translating company goals into actionable plans, facilitating alignment across teams, and ensuring initiatives run smoothly and efficiently. This is a hands-on, high-impact role for a structured thinker and empathetic operator who loves solving hard problems and bringing clarity to chaos.

This is a hybrid role with a minimum of 3 days weekly in our San Francisco office.

• Company-Wide Alignment & Execution: You’ll be a strategic operator who helps translate vision into execution. Partnering with senior leaders, you’ll ensure company-level goals are translated into clear, coordinated work across functions. You’ll act as connective tissue between teams—facilitating collaboration, proactively surfacing misalignments, and removing blockers—so everyone can stay focused on delivering impact.

• Managing Special Projects & Strategic Initiatives: You’ll take ownership of high-priority, often ambiguous initiatives that sit outside of existing team swimlanes. Whether it's implementing a company-wide process or driving a time-sensitive workstream, you’ll bring structure, clarity, and momentum to complex efforts. You’ll frequently parachute into under-resourced or undefined areas of the business to push critical work forward—partnering with leaders to scope initiatives, define success, and drive end-to-end execution.

• Process, Workflow, & Tooling Optimization: You’ll make how we work better. By identifying operational friction points, you'll design and implement scalable solutions that increase efficiency and performance. This includes streamlining workflows, evolving team playbooks, and introducing the right tooling and automation. You’ll lead change management efforts to ensure new ways of working are adopted and scale effectively across the company.

• 5+ years in operations, management consulting, or a similar strategy & execution role

• Strong cross-functional leadership skills, with a proven ability to influence without authority and drive clarity in ambiguous environments

• Excellent program and project management skills, with a bias toward execution and a track record of driving complex initiatives to completion

• Strong systems thinking; assess operational challenges, synthesize inputs quickly, and develop structured, actionable plans

• High EQ and ability to build trust with stakeholders across all levels of the company

• A growth mindset and comfort iterating on processes to improve how teams work together

• Experience in a high-growth startup

• Experience in the healthcare sector

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.