Senior Business Operations Manager

The role / impact

As a Senior Business Operations Manager for our Payroll division, you will act as a vital link in the Xero nervous system, ensuring our Product and Technology leaders can execute strategy with clarity and speed. You will serve as a chief of staff to executive leaders, driving a cohesive operating system across a large, geographically dispersed product area to deliver meaningful value to small businesses and their communities.

Your influence will shape the way we work by leading operational rituals, annual planning, and cross-functional alignment between product, design, and marketing. By facilitating effective prioritisation and measuring key product and technical indicators, you will enable our teams to remain focused on high-priority outcomes while fostering a performant and collaborative culture.

The team / how they connect

You will join the Business Operations community, a group of strategic partners dedicated to supporting senior leadership across Product and Technology. The team works as a bridge between diverse functions like Design and Data Science, ensuring horizontal alignment and a unified approach to our global product delivery.

The team is currently working on / Initially, you will focus on

• Driving and refining annual and quarterly planning rituals, including roadmap maintenance and OKR tracking.

• Establishing a unified operating rhythm between regional product leaders and go-to-market teams to ensure alignment on investment.

• Identifying and delivering operational synergies across the Payroll, Payments, and Ecosystem divisions.

• Enhancing asynchronous and real-time collaboration practices across multiple global time zones.

Where and how you can work

This role is based on the West Coast of the US, supporting a globally distributed team. We embrace a hybrid working model that balances the flexibility of remote work with purposeful "boost days" in the office to foster connection and collaboration. Given the global nature of our leadership teams, you will have the autonomy to manage your schedule across various time zones.

Here are some of the things we are looking for

• You bring a proactive approach to stakeholder management, with the ability to build trusted relationships and influence at an executive level.

• Navigating ambiguity is a strength of yours, and you can quickly provide clarity to teams to maintain forward momentum.

• Your background includes significant experience in operations, product, or strategy roles, ideally within the technology sector.

• You possess strong commercial acumen and the ability to use data and insights to drive strategic decision-making.

• Collaborative spirit is essential, as you will break down silos and work cross-functionally with diverse groups around the world.

• You have a deep understanding of modern product development processes and delivery principles to help shape effective operating models.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.