Senior Customer Success Manager, AMER

ABOUT US:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:
Following strong performance across 2025, we’re expanding our team and hiring two Senior Customer Success Managers for early 2026: one focused on LATAM and one dedicated to our top
strategic accounts.

In this role, you’ll build trusted partnerships, drive thoughtful adoption, and translate customer insights into clear, actionable input for our internal teams. You’ll connect customers’ marketing priorities to our API-first platform, collaborate with technical stakeholders to resolve issues, and help shape scalable processes that elevate the customer experience.

ABOUT THE TEAM:
As a Senior Customer Success Manager at Talon.One, you’ll join a highly collaborative group of CSMs and technical account managers who partner closely with Sales, Partnerships, Product, and Marketing. We operate as one team—sharing insights, aligning early and often, and supporting each other’s growth. We’re committed to building an inclusive, equitable environment because it’s the right thing to do, and because diverse teams create better solutions for our customers and the industry.

ONCE HERE, YOU WILL:

• Build strong, long-term relationships with customers to understand their goals and challenges, drive adoption, and share meaningful insights across Sales, Marketing, and Product
• Connect customers’ marketing objectives with our API-driven product, translating technical configuration steps into clear, accessible guidance
• Partner with our technical operations team (customer integration engineers) and developers to support integrations and resolve technical questions
• Communicate effectively in both one-to-many and one-to-one settings, across technical and non-technical audiences, seniority levels, and global regions
• Document key customer information to strengthen internal visibility, develop training resources, and reduce support needs
• Manage retention and growth across your book of business, including renewals and expansion conversations
• Deliver ongoing strategic and business value to customers in every interaction

WHAT YOU BRING TO THE TABLE:

• A genuine interest in technology and experience working with SaaS products and APIs.
• Established experience in customer success, account management, or another client-facing role.
• Experience partnering with a range of internal and external stakeholders, including marketing, developers, sales teams, and executives.
• Clear, confident communication skills in written and spoken English.
• An empathetic, solutions-oriented mindset with a focus on helping customers reach their goals.
• Comfort operating within change and ambiguity.
• The ability to manage a book of approximately 10–15 accounts.
• Experience in loyalty, promotions, or related marketing technology.
• For our LATAM-focused role: fluency in Spanish.

WHAT'S IN IT FOR YOU:
We build flexible incentive technology — and we believe our people deserve that same flexibility in how they work, live, and grow. Here’s what you can expect when you join us:

• Health and wellbeing for the whole you. We offer top-tier Medical, Dental, and Vision coverage through Blue Cross Blue Shield MA, MetLife, and VSP. Talon.One covers 80% of premiums, so you can focus on your health--not your bills. Mental health support is equally important, which is why every employee has confidential access to Nilo.health for coaching, therapy, and wellbeing resources.
• Time and freedom. We trust you to take the time you need to rest and recharge with unlimited PTO that you manage on your own terms. Our flexible approach extends beyond time off: you can work from anywhere, including up to 90 days abroad each year, and access WeWork On-Demand spaces for a change of scenery when you need it.
• Financial security and peace of mind. Plan confidently for your future with our 401(k)--we match 100% of your contributions up to 4%, helping you build long-term savings faster. We also provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage, because protecting what matters shouldn’t come at an extra cost.
• Growth that moves with you. You’ll have a $1,200 annual learning budget and full LinkedIn Learning access to explore new skills, certifications, or areas of curiosity. Whether it’s advancing your craft, learning a new tool, or exploring leadership development, we support your growth.
• Work your way. Your workspace should work for you. That’s why we offer a $350 home office setup budget and a $50 monthly allowance to keep it running smoothly. From ergonomics to aesthetics, we’ll help you create a setup that fuels focus and comfort.

The total compensation for this role is $130,000–$140,000 (base + commission) and is designed to reward performance and impact. Your placement within this range will reflect your relevant experience, skills, and qualifications. Salary ranges are regularly reviewed and may be updated to remain competitive.