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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Application Engineering MDM
About the job
This is a critical role responsible for developing, managing and advancing our MDM practice, with the opportunity to define and shape Twilio’s overall MDM strategy across systems, processes, and people.
As the Lead Application Engineer within the Enterprise DevOps team, this position will architect, design, develop, configure, test, and support the Informatica SaaS MDM platform for both Customer and Product Masters. The ideal candidate is a self-starter with strong analytical skills, effective communication, diligent time management, and a collaborative, high-performance mindset.
Responsibilities
In this role, you’ll:
- Lead the architecture, design, and implementation of Informatica MDM solutions, with a focus on Customer and Product Master Data domains.
- Define and drive the enterprise MDM strategy, standards, and best practices across systems, processes, and teams.
- Partner with business and IT stakeholders to translate MDM requirements into scalable, enterprise-grade solutions.
- Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports
- Provide technical leadership for MDM configurations, customizations, match/merge rules, data stewardship workflows, and integration patterns.
- Oversee MDM platform operations, including performance optimization, version upgrades, and patch management.
- Design, maintain, and govern MDM data models, hierarchies, and metadata standards.
- Ensure effective implementation of data governance, quality, lineage, and security policies.
- Mentor and guide MDM developers, analysts, and data stewards to build a high-performing team.
- Manage KLO, upgrades, stories in sprint delivery
- Stay current with industry trends, tools, and innovations to continuously enhance the MDM ecosystem.
- Leadership and Mentorship: Build, lead, and inspire a high-performing team of technical& domain experts. Foster a culture of continuous learning, knowledge sharing, and professional growth. Provide technical guidance, mentorship, and career development opportunities.
- Budget Management and Resource Allocation: Develop and manage the MDM engineering team's budget, ensuring efficient resource allocation and cost optimization while aligning with strategic objectives
- Manage vendor relationships, evaluate product capabilities, negotiate contracts, and ensure adherence to SLAs and platform best practices.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 15+ years of experience in Data Management or related domains, with a minimum of 5 years specializing in Informatica MDM.
Proven expertise in Customer and/or Product MDM implementations. - Strong grasp of MDM architecture, match/merge logic, hierarchy management, data stewardship, and governance principles.
Hands-on experience managing the Informatica MDM Hub and related components. - Proficient in data integration methodologies with practical experience using ETL tools.
- Solid knowledge of data modeling, relational databases, and metadata management.
- Experience with cloud and hybrid MDM deployments (AWS, Azure, or GCP) is highly desirable.
- Excellent communication, leadership, and cross-functional collaboration skills.
- Familiarity with agile development methodologies and DevOps practices.
- Strong understanding of enterprise architecture principles, design patterns, and best practices.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to translate complex technical concepts into business terms and effectively communicate with stakeholders at all levels.
- Experience in vendor and partner management, contract negotiation, and SLA management.
- Proficiency in project management, resource planning, and budget allocation.
Desired:
- Deep understanding of Segment CDP & CDI and related data management frameworks.
- Informatica MDM Certification
- TOGAF, DAMA, or other Data Architecture/Governance certifications
- Experience with MDM Vendor & Chart of accounts
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800 - $209,700
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700 - $222,100
- Based in the San Francisco Bay area, California: $197,400 - $246,700
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 14th, 2025 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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