Senior Platform Manager, CS Business Testing

The Community You Will Join:

Airbnb is a vision and mission driven company. Our Leads embody this culture and mindset. Technical team leads here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage actionable  metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.  We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.

The Difference You Will Make:

The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year.  Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience.

A Typical Day: 

• Work closely with crossfunctional partner teams to create comprehensive test plans, testing requirement documents, and strategies to guide the testing process.
• Drive cross-functional initiatives to improve product and release quality
• Identify and implement improvements to the testing process.
• Develop and refine processes and dashboards for tooling access and tooling account management, vendor spend tracking
• Lead a small team of UAT testers

Your Expertise:

• 10+ years of experience in Quality Assurance, Business Testing or related fields.
• 3+ years of management experience
• Strong analytical skills with the ability to use complex datasets for real-time insights and planning.
• Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership.
• Ability to identify operational inefficiencies, develop solutions, and implement process improvements.
• Experience with Google G-Suite (documents, sheets, slides, shared drive)\
• Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign) a plus 
• Collaborative and community-first user-centric mindset, with experience in cross-functional team projects blending technology, operations, and product ecosystems
• Experience in operating in global environments across cultures, locations, and time zones

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.