Senior Third Party Servicing Relationship Manager - Home Loans

The Role: 

Subservicer Oversight and Monitoring:

• Ongoing monitoring of Subservicer performance and compliance.
• Direct oversight and management of servicer activities for portfolio and interim servicing.
• Conduct Monthly Business Reviews with third-party servicing partner(s).
• Maintain servicing oversight policies and procedures.
• Conduct annual site visits.

Risk Management:

• Ensure subservicer compliance with regulations, investor guidelines, and internal policies.
• Score and complete Third Party Supplier Management monthly performance 
• Review of risk assessments, monitoring, and audits.
• Collaborate with enterprise partners to facilitate end-to-end review and Business Risk Assessments.
• Directly responsible for management of mortgage servicing vendor relationships, ensuring compliance with SLAs, SOWs, investor, state, and regulatory requirements, minimizing organizational risk.
• Review results of exam management.
• Support internal and external audits and assist with regulatory inquiries and investigations.

Team Leadership and Management:

• Lead and manage the daily workflow of the mortgage and home equity servicing oversight team.
• Drive initiatives and processes.
• Train, implement, and ensure procedures are written on new or updated processes.
• Participate in weekly, monthly, and quarterly cross-functional team meetings.
• Perform other duties as assigned.

Operational Management:

• Execute and manage all Servicing Loan Transfers
• Launch Implementation of new policies and procedures.
• Managed new loan setup, including delivery of data and servicing loan files.
• Review results of Consumer complaint management and resolution.
• Investor and Client P&I and Escrow reconciliation and remittance.
• Vendor Invoice Reconciliation, addressing T&I advances, corporate advances, and tying out servicing fees to monthly boarding and deboarding.
• Responsible for Accounting Service By Others (SBO) daily reconciliation and exception handling in the SitusAMC system.
• Review all 1st line and 2nd line quality reports related to servicing partner performance feedback.
• Oversees Post Boarding Acquisition Quality Assurance, identifying data errors, completing root cause analyses, and remediating errors related to loan boarding service acquisition events.
• Coordinate repurchase demands with risk team, working with internal business units and Subservicer to resolution. Maintained all SLAs within the transfer timeline, prioritizing and balancing numerous projects and tasks.

Cross-Functional Collaboration:

• Maintain clear communication with manager and maintain good relations with partner and cross-functional teams.
• Collaborate with products and development to stand up a framework for a data warehouse.
• Work closely with Capital Markets, settling loan trades, reviewing PPTLs, contracts, and purchase advices.
• Partner with Credit Risk on EPO / EPD Monitoring.
• Collaborated with cross-functional partners (Capital Markets, Legal, Post Closing, Investor Conditions, and other stakeholders) to ensure compliant service transfers – quickly identifying and remediating gaps.
• Collaborate with complaint management team.
• Managed relationships with servicing counterparties, critical vendors, and GSEs. Obtain appropriate legal documents for each Deal/Transfer.

What You Need:

• Ten+ years of experience in managing a mortgage servicing portfolio or management of multiple mortgage servicing functions.
• Experience with Black Knight Mortgage Servicing Platform (MSP) systems and products.
• Strong organizational, research, analytical, and problem-solving skills.
• Working knowledge of mortgage servicing financial performance and metrics.
• Experience with loan servicing, default management, foreclosure, and bankruptcy processes.
• Knowledge of investor, insurer, and government-sponsored enterprise (GSE) guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
• Strong analytical and reporting skills.
• Excellent communication, both written and verbal.
• High attention to detail.
• Occasional business travel.