Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Solution Consulting Manager, IT Transformation 
Customer Segment - Strategic Accounts, EAST Region

Role:

We are looking for a motivated thought leader to help build and scale our IT Transformation (ITX) business.

Presales team for our Enterprise/Strategic segment. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross-functionally, as a trusted advisor to both the go-to-market sales, pre-sales, customer success, and partner organizations, as well as, with our product development and marketing teams. Your influence can have a far-ranging impact.

As an IT Transformation Solution Consulting Manager - Enterprise/Strategic (Presales), you will be responsible for supporting the technical sales efforts managing a team of highly motivated presales Solution Consultants. The Vertical areas of support for this position is focused on Enterprise and Strategic segments. You will manage the ITX product experts that convey value to address ServiceNow customers’ business issues. This leader will be responsible for developing a team, covering activities for lead generation, technical sales, demos, and proof of concepts. We are looking for a hands-on leader who is capable of going wide and deep on solution fit and solution positioning during sales cycles. In addition, they will partner, work and collaborate with other internal presales teams and external field and partner teams to enable them to ensure customer value and success are realized. The successful candidate will embody our leadership values of “Lead Change, Grow Team & Self, Drive Results, Win as a Team”.

Qualifications

The measure of success in the role:

• Driving growth of the ITX business in line with corporate goals
• Attraction, retention & development of key talent
• Enabling the team and diversifying the portfolio into our defined accounts
• Being recognized as a strong leader by your peers, direct line reports, and the organization
• Coaching the team to retain and upsell in key focused accounts
• Quota Attainment

Responsibilities in this role:

• Build and develop GTM strategy for the ITX Solutions for Enterprise and Strategic segments
• Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members
• Develop team members according to the demands of the business and according to their individual professional goals
• Assign resources as required to marketing and other efforts to support demand generation
• Act as the ServiceNow subject matter expert at executive briefings/marketing events
• Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Act as an executive sponsor in opportunities
• Help develop programs that enable other Solution Consultants to demonstrate the value of IT Transformation on the ServiceNow platform

Experience required:

• Experience working and managing within these vertical areas: Enterprise and Strategic segments
• Understanding the following disciplines; IT operations management, IT business management, IT Asset Management
• Team management experience a must; management of a pre-sales organization preferred
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• Ability to articulate and logically communicate concepts with technical and non-technical audiences
• Demonstrated ability to lead projects & priority initiatives to completion
• Software Pre-sales
• Ability to work with ISV, integration, and implementation partners
• Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
• A high degree of passion, energy, drive, and willingness to travel (25%– 50%)
• Ability to motivate and inspire a growing team of Solutions Consultants

Please Note:

• This position is eligible for remote employment
• Applicant must reside in the East Region 
• Relocation Assistance is not available

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.