Job Description

The Sr Manager, Sales Operations role requires the ability to manage multiple strategic projects at one time, thoroughly assess, analyze and evaluate business requirements and user needs. He/She will work directly with cross functional stakeholders on critical business projects and develop comprehensive project plans with a solid business justification to support the prioritization and budgeting process. This individual will effectively apply his/her business judgment, while communicating complex projects to audiences that include sales executives, product teams, and cross functional leadership.

The ideal candidate possesses a unique blend of business and technology acumen, big picture vision, and the drive to make that vision a reality. She/he will be a strong and innovative leader, with a deep understanding of Salesforce, QTC and ERP technologies, business applications and release management methodologies.

Job Responsibilities

• Apply Program Management best practices and technology to manage and lead cross-functional strategic initiatives.
• Drive continuous improvement of user experience across Sales CRM/CPQ (Salesforce), improve processes, drive productivity and make recommendations to support an organization scaling at a rapid pace.
• Partner with business stakeholders to understand, analyze, refine, prioritize, and communicate business needs to ensure that the assigned team fully understands the project scope, objectives, and requirements.
• Create a formal network and acts as the liaison between business stakeholders, users, and technical teams.

• Monitor cross-functional projects by identifying project milestones, tracking activity; resolving problems; publishing progress reports; recommending actions.
• Analytical mindset, with the ability to synthesize data into useful structured formats and bring actionable insights.
• Understand and communicate the financial and operational impact of any changes.
• Demonstrated problem solving and analysis skills, combined with excellent business judgment and communication skills.
• Collaborates with the business to ensure business readiness and transfer knowledge for any new process / system.
• Makes sound decisions in ambiguous or difficult situations, including when under pressure
• The ability to adapt to changing priorities or tasks and to work under sometimes stressful conditions with tight deadlines.

Key Attributes

We are looking for a self-starter with a proven ability to execute both strategically and tactically, and someone who is excited to do what it takes to make the company successful.

• Results-Driven: You can be counted on to exceed goals successfully. You steadfastly push yourself and others for results. You are not afraid to roll up your sleeves and do what it takes - no matter how small the task.
• Excellent planning and execution skills: You own and are accountable for delivering the execution to the overall strategy. You can see opportunities for synergy and partnership where others can't. You can simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.
• Strong communication skills: You communicate information and ideas to individuals and teams in an articulate, focused, and compelling way.
• Collaborative: You love to collaborate with peers, sales, marketing, product managers, executives and other cross-functional teams to inspire them to do their best.
• Strong leadership qualities including a hands-on, non-bureaucratic leadership style, to include open and frequent communications at all levels of the organizations. Must be able to facilitate groups, mobilize people, come to a consensus, and communicate direction.
• Quick Learner: Because this role interfaces with all parts of the company, your ability to deep dive and understand the workings and issues of many departments is critical.
• Adaptable and willing to work in fluid business situations.

Qualifications and Desired Skills

• Bachelor’s / master’s degree in computer science, Business or Management
• Working experience in Software Development Lifecycle (SDLC) process
• Proven working experience in Agile/Waterfall Development process
• Ability to impact operations and effect change without being confrontational
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• Story telling abilities are a strong plus

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.