Dropbox
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Staff Payment Specialist

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Employer Provided Salary: 199,800-270,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Role Description

Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Total Rewards section below to see what neighborhoods fall under each Zone.

At Dropbox, we believe the future is built on great ideas. And great ideas don’t just come from the top; they come from everywhere. Our mission is to design an enlightened way of working. 

We are seeking a skilled Payments Operations Specialist to join our team. The ideal candidate will be responsible for optimizing payment processing costs by analyzing, strategizing, and implementing efficient payment routing solutions. Additionally, the candidate will negotiate with payments providers to secure favorable terms and rates.

Responsibilities

  • Analyze current payment processing systems and identify opportunities for optimization to reduce costs.
  • Develop and implement strategies to route payments through the most cost-effective gateways and processors.
  • Monitor payment performance metrics and make data-driven decisions to improve efficiency and reduce expenses.
  • Partner with Sourcing and Legal to provide information that help Dropbox negotiate contracts and terms with payments providers to secure competitive rates and favorable terms.
  • Collaborate with cross-functional teams, including finance, engineering, and product, to implement payment optimization strategies.
  • Stay updated on industry trends, regulations, and best practices related to payment processing.
  • Troubleshoot payment processing issues and coordinate with technical teams for resolution.
  • Provide regular reports and updates on payment processing performance and cost savings initiatives to management.
  • Manage user entitlements in payment processor portals, authorized signatories, and support merchant account maintenance

Requirements

  • 10+ years of experience
  • Proven experience in payments operations, finance, or a related field.
  • Must have owned KPIs and report them to leadership
  • Must have experience working in companies that manage subscriptions
  • Strong analytical skills and the ability to interpret complex data to drive decision-making.
  • Excellent negotiation and communication skills.
  • Knowledge of payment processing systems, gateways, and providers.
  • Familiarity with regulatory requirements and compliance standards in the payments industry.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Experience working side by side with engineering teams
Preferred Qualifications
  • Experience working with payment gateways, processors, or financial institutions.
  • Familiarity with payment fraud detection and prevention techniques.

Total Rewards

US Zone 1

$199,800$270,300 USD

US Zone 2

$179,800$243,200 USD

US Zone 3

$159,800$216,200 USD

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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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