Tech Support Engineer - San Francisco (On-Site)

Join the team redefining how the world experiences design.
Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
What you'd be doing in this role:
Canva is seeking a highly motivated IT/Tech Support Engineer to join our San Francisco team to support Canvanauts to do the best work of their lives! It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.
We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment.
Role Responsibilities:

• Provide on-site & remote tech support to Canvanauts at our San Francisco office (Financial District).
• Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.
• Support management of USA Canva assets including maintaining accurate records, procurement, provisioning and management.
• Support with the onboarding and offboarding of Canvanauts across the Americas.
• Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across the Americas.
• Provide AV support for all Canva events in San Francisco / USA.
• Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.

Required Experience:

• Proven experience (3-5+ years) in supporting MDM-managed Apple / Mac hardware within an enterprise environment.
• Exceptional customer service skills with experience in supporting users on-site.
• Experience in supporting or administering applications such as Canva, Google Workspace, Okta, Jira, Confluence, Slack and Zoom.
• Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections.
• Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers.
• Experience managing hardware assets - including vendor engagement and management, maintaining asset records and hardware distribution.
• Strong verbal & written communication skills, including contributing to user & technical documentation.
• Ability to manage multiple, competing tasks & priorities with ease.
• Experience working as part of a globally distributed team.

What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.
At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $80,000 to $98,000. It's a non-exempt role eligible for overtime. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.
Other stuff to know:
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
Where and how you can work:
Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in San Francisco, which is now home to our US operations This role is on site at our San Francisco office.