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Application window has been extended and expected to close on 8/13/2024
Onsite, Hybrid in San Jose, CA
At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.
About Cisco Spaces
Cisco Spaces is a ground-breaking cloud platform that revolutionizes how businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.
About the Role:
As a Customer Adoption Engineer, you'll be at the forefront of solving sophisticated technical challenges in backend services, IoT, and networking technologies. Your role involves close collaboration with various teams to deliver customer use case validation in the lab and customer environments, maintaining labs to replicate customer environments, and driving beta programs with external and internal friendly customers. You'll also build comprehensive documentation and conduct sessions to ensure focus use case adoption and scale.
Responsibilities:
- Product Use Case Transformation: Understand product use cases and validate customer deployments to increase customer adoption of Cisco Spaces
- Cross-Functional Collaboration: Cultivate strong collaboration with engineering, designers, product managers, and sales to deliver the Beta program.
- Lab Setup and Maintenance: Set up and maintain labs that can be brought to bear for use case validation by product managers, TMEs, adoption engineers, and support for customer support and customer demos.
- Use case validation: Work closely with product and engineering teams to validate the customer use case of the product by doing end-to-end solution validation delivered against customer requirements to ensure quality, functionality, adoption and scale. Draft collateral for successful product adoption.
- Technical Collateral Creation: Build and maintain comprehensive technical collateral for both internal and customer-facing purposes, including presentation decks, videos, setup, and configuration guides.
- Beta program: Run Beta program for various Cisco spaces use cases with internal and external customers and bring back comprehensive learning from these early trials to improve product quality and adoption.
Qualifications:
- Advanced degree or equivalent experience in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT, and wireless networking.
- 2+ years of experience in customer engineering, technical support, or demo engineering roles, with a consistent record of crafting and delivering technical demonstrations.
- Foundational knowledge of enterprise networking, IoT systems, building management systems, and/or location services applications.
- Strong leadership and communication skills; capable of handling customer expectations and encouraging multi-functional collaboration.
- Consistent track record to work closely with engineering teams, influencing product development and technical strategy.
We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Compensation Range:
$125,300—$186,800 USD
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
What the Team is Saying
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What We Do
Cisco Meraki is a cloud-managed IT company and leader in cloud-controlled Wi-Fi, routing, and security. Our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we’ve created an unrivaled company culture for our employees—one that is collaborative, flexible, and inclusive, and provides employees with the autonomy to develop technology that’s accessible and secure for everyone.
Why Work With Us
Cisco Meraki revolutionizes how organizations deliver experiences with our intuitive platform, which is scalable for any size of company. Our exceptional culture fosters collaboration, inclusion, and flexibility, empowering employees to innovate secure, accessible technology for all.
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