Technical Enablement Director

Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

Over the past few years, Forward Networks has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs.

Forward Networks is looking for an experienced Technical Enablement Director.

The Technical Enablement Director designs, develops, and delivers technical resources and training programs to empower sales engineering, customer success, and related teams with the skills to provide technical domain expertise and effectively sell and support the Forward Networks platform. The Director will work closely with product, engineering, and sales teams to identify training needs and ensure all teams can confidently communicate the technical value of the company's offerings. By providing comprehensive technical training and enablement initiatives, they bridge the gap between technical expertise and sales execution.

Key Responsibilities

Strategy Development:

• Assess technical enablement needs across all customer-facing technical teams, identifying gaps in knowledge and skillsets
• Create a comprehensive technical enablement strategy aligned with company goals and product roadmap
• Develop performance metrics and KPIs to measure the effectiveness of enablement programs
• Partner with product management, engineering, marketing, and sales leadership to identify training needs and align enablement initiatives
• Work closely with subject matter experts to develop high-quality technical training content
• Gather feedback from stakeholders to continuously improve enablement programs

Training Program Design & Delivery:

• Design and develop engaging technical training materials, including presentations, workshops, online courses, and reference guides
• Design and develop product/platform certification framework for eventual external consumption
• Deliver training sessions to sales engineering teams, customer success, technical consultants, and other relevant personnel
• Tailor training content to different audience levels and roles within the organization
• Utilize learning management systems (LMS) and other technical enablement platforms to deliver and track training programs.
• Stay updated on industry trends and new technologies to incorporate into training content

Experience

• Strong technical background in relevant technology domain, including networking, cybersecurity, and public cloud domains
• Excellent communication and presentation skills to effectively convey complex technical concepts
• Proven experience in designing and delivering technical training programs and certification frameworks
• Ability to collaborate effectively with cross-functional teams
• Project management skills to manage multiple enablement initiatives
• Strong understanding of sales processes and customer needs
• Experience with learning management systems and training delivery tools

Requirements

• Bachelor's degree or higher, or equivalent, with a proven history of making an impact and driving business outcomes
• Minimum 5+ years of work experience - including some combination of Direct Sales and Sales Enablement, Product Marketing or Sales Training working for a Networking, Software/SaaS or security company

The position can be remote USA, however candidates will travel 30% unless based in Santa Clara CA.  All remote candidates must be at a location/city  near a major airport.

The expected salary for this role is between $180,000-$230,000 per year. Within this range, individual pay is determined by several factors including, but not limited to, job-related skills, work experience, and relevant education/training.