Workplace Experience Specialist

About the Role:

We are looking for an outstanding, part time, Workplace Experience Specialist to help keep our office running smoothly, and create innovative ways for our employees to connect and collaborate through in-person and virtual experiences.

This role is based out of our Buffalo Office and reports to the Workplace Experience Manager. In this role, you would oversee the day-to-day workplace operations and be a culture champion through the implementation of employee recognition programs and creative virtual and in-person events for employee connection. You will also have the opportunity to assist with projects that impact both the entire workplace and the company.

This position requires a high level of customer service, project management skills, collaboration, and transparency. We are seeking someone who is creative, organized, and obsessed with the workplace experience. 

This role is a part time, in-office position, where you will be expected to work approx. 20 hrs/week. The work schedule may change due to onsite and offsite events, and vendors meetings, however the proposed work schedule is as follows:

• Monday: 8am - 5pm
• Wednesday: 8am - 5pm
• Friday: 8:30am - 12:30pm

What You'll Do:

• Facilities Management: Work with building management and associated vendors to ensure all building, and maintenance needs are meet. 
• Safety: Help lead the Emergency Response Team and assist with training and real-life incidents.
• Security: Own day-to-day aspects of physical security access, badging, and maintenance.
• Service: Provide the best experience for clients, guests, employees, and candidates by taking ownership, problem-solving, and responding to HappyFox tickets in a timely manner.
• Snacks/beverages/catering: Track spend, drive vendor improvements, and consistently introduce diversified product/brand offerings.
• Business Continuity: Engage with business units to plan, coordinate, and execute office moves, adds, & changes. Workstation space planning and upkeep.Assit with domestic and international label creation, and scheduling package pickups.
• Employee Experience: In-house and Virtual event creation, and set-up (All-Hands, Happy Hours, Team Building Events etc.)
• Interdepartmental Collaboration: Collaborate with other departments such as HR, Diversity & Inclusion, Engineering, Accounting, and Sales on special projects to deliver the best employee experience and a successful workplace.

What We're Looking For:

• 2-3 years of hands-on workplace experience and/or office management experience 
• Ability to operate seamlessly in a fast-paced, ever-changing environment.
• Self-starter, proactive; works with a sense of urgency and handles self with minimal supervision
• Ability to project manage, prioritize, and organize work
• Ability to establish and maintain cooperative working relationships with all levels of the business
• Excellent interpersonal communication, customer service and writing skills
• Ability to adjust working schedule to accommodate company events and facility management needs
• Google Suite, Slack, and HappyFox, experience is helpful.