As an Escalations Specialist, you will analyze and resolve sensitive member issues, provide high-quality support, document feedback, identify improvements, and work cross-functionally to drive issue resolution. You will engage with various teams, maintain up-to-date knowledge of services, and advocate for members needing specialized assistance.

The Senior Complaints Specialist at Kikoff will investigate and resolve consumer complaints, working with various teams to identify process gaps and trends. This role involves creating thorough complaint responses, maintaining knowledge of consumer protection laws, and contributing to complaint reporting. Strong communication and critical thinking skills are essential.