In this role, you will lead a team of Customer Success Managers, ensuring customer satisfaction, driving adoption, retention, and strategic alignment with business goals. You'll mentor your team, establish performance metrics, and act as an escalation point for complex issues, while staying informed on industry trends.

Lead and mentor the Mid Market Customer Success Manager team, ensuring customer satisfaction and driving adoption of Cloudflare solutions. Develop strategies for customer engagement, track performance metrics, and collaborate across teams. Act as an escalation point for customer issues and foster a culture of learning.

Responsible for ensuring post-sale success of Cloudflare's Mid-Market customers by managing relationships, understanding customer needs, executing business reviews, and demonstrating value through the company's products. This role requires excellent project management and data analysis skills to support growth and retention.