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Top Customer Success Jobs in San Francisco Bay Area, CA
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Success Manager, you will oversee post-sale deployment and product education for Dropbox clients, ensuring they achieve their goals while driving customer retention and growth. You'll manage relationships, facilitate training, and collaborate with internal teams, while also maintaining a strong focus on customer satisfaction and value realization.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Product Support Representative will provide exceptional technical support for Dropbox products, handling issues via phone, email, and chat. Responsibilities include achieving product knowledge, documenting issues, and driving improvements in customer experience. The representative will communicate customer issues internally and engage in high-level support for enterprise customers.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Product Support Representative provides exceptional support for the Reclaim platform by delivering technical assistance, achieving expert knowledge, and ensuring high customer satisfaction. Key responsibilities include troubleshooting issues, documenting problems, and driving customer experience improvements, while working collaboratively with teams and maintaining communication across the organization.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Support Engineering Intern, you will enhance Customer Experience (CX) through technology and process improvements. Your tasks include optimizing CX platforms, troubleshooting system issues, developing AI-driven workflows, and analyzing data for performance insights. You will collaborate with cross-functional teams and implement enhancements to support efficiency and customer satisfaction.
Top Skills:
.NetJavaJavaScriptPythonRuby
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Education Program Manager, you will develop and implement innovative training solutions aimed at enhancing product understanding for customers, manage workflows with contributors, collaborate with product teams for alignment, analyze customer feedback, and lead training sessions, all while ensuring high-quality support experiences and leveraging AI integration.
Top Skills:
Lms
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Success Manager at Dropbox, you will be responsible for post-sale customer adoption, training, and education, as well as driving customer engagement and retention. You will build relationships with key stakeholders, present regular updates, and ensure customers achieve their goals through effective use of Dropbox's products and features.
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